Field Service Technician

KRG PARTNERS; Illinois; On-site; USD 60,000 - 80,000; Full time

Job summary

KRG PARTNERS is seeking Field Service Technicians to travel to customer sites to install, service, and train customers on our metalworking equipment. The role involves working with mechanical, hydraulic, electronic and electrical systems across varied customer facilities.

The position requires a valid driver’s license and a background in electronics or heavy machinery, with a preference for CNC or PLC experience. Expect significant travel and strict safety practices at all times.

Qualifications

• Valid driver's license is required.
• Background in electronics or heavy machinery; CNC/PLC experience preferred.
• Strong verbal skills and ability to read schematics.

Responsibilities

• Customer service at installation and service sites.
• Install machines and align/test for proper function.
• Train customers on machine operations and safety.
• Service machines and troubleshoot issues.
• Prepare detailed service reports.
• Communicate updates to customers and management.

Skills

Customer service

Installation

Training

Troubleshooting

Schematic reading

Electrical skills

Job description

Summary Functions: Field Service Technicians provide remarkable customer service by traveling to customer locations to install, service, and train customers on all client's equipment.

Supervision of others: None

Travel required: 90% (domestic and international)

Nature and Scope: Our client is the North American leader in metal fabricating machinery technology. The company sells and services high quality metal folders, shears, roll formers, press brakes, and automation from the most respected manufacturers across the globe.

This position works with mechanical, hydraulic, electronics, and electrical equipment as a part of the sheet metal fabricating technology.

Key Responsibilities: (1) Customer service (2) Machine Installation (3) Training on machines (4) Machine Service (5) Accurate Documentation

Specific Responsibilities

Installation of machines

• Check for proper machine voltages.
• Align and level the machine as necessary.
• Properly install all machine accessories
• Test machines for proper functions
• Perform tests with material assuring proper bends and dimensions.

Training on Machines

• Train customers on part programming
• Train customers on full functions of controls
• Train customers on machine functions and limitations
• Train customers on location and operation of safety switches
• Train junior personnel on all functions of equipment

Servicing of Machines

• Identify machine problems.
• Troubleshoot the machine to identify the cause of the problem.
• Read and understand electrical schematics, mechanical drawings and hydraulic flow charts.
• Utilize voltmeters to test voltage and current readings.
• Know the functions of electrical and hydraulic components within the machine.
• Clearly communicate machine updates to the customer and management of client.

General Responsibilities

• Fill out detailed Service Reports and turn them in within the week.
• Check in every morning.
• Check out every evening upon finishing work for the day.

Education and Experience Requirements: This position requires a valid Driver’s License. This job requires a background in electronics or heavy machinery with a preference for CNC or PLC experience. Strong oral skills and ability to read schematics are desired.

Physical Context/Work Environment: Work is typically conducted in a factory or warehouse, where you may be subject to noise, dirt, vibration, and heat. This position involves heavy lifting up to 80lbs and part manipulation. Work may be conducted in a variety of positions. This position is subject to stringent safety guidelines and the wearing of personal protective equipment.

Competencies: Customer Orientation, technical ability, electrical and mechanical skills, initiative, and independence.