Field Service Technician

MetalForming LLC; Illinois; On-site; USD 60,000 - 80,000; Full time

Job summary

MetalForming LLC is seeking a Field Service Technician to install, service, and train customers on MetalForming equipment at customer sites. You will travel extensively to install, align, program, troubleshoot, and document service reports, ensuring safety and reliability while communicating updates to the client and management.

Responsibilities include machine installation, testing, customer training on full machine functions, and comprehensive service reporting to maintain optimal performance.

Qualifications

• Requires valid driver's license.
• Background in electronics or heavy machinery; CNC/PLC experience preferred.
• Strong ability to read schematics and communicate orally.

Responsibilities

• Install machines at customer sites and ensure proper alignment and leveling.
• Perform machine testing and checks of voltages and signals; ensure correct accessory installation.
• Train customers on machine programming, controls, and safe operation.
• Service machines, identify and troubleshoot problems, and complete service reports.
• Document service activities and communicate updates to customer and MetalForming management.

Skills

Customer service

Troubleshooting

Electrical theory

Reading schematics

Tools

Voltmeter

Job description

Summary Functions:

Field Service Technicians deliver exceptional customer service by traveling to customer sites to install, service, and train customers on all MetalForming equipment.

Travel required: 90%

(domestic and international)

Nature and Scope:

MetalForming LLC is the North American leader in metal fabricating machinery technology. The company sells and services high-quality metal folders, shears, roll formers, press brakes, and automation from the most respected manufacturers worldwide.

Key Responsibilities:

(1) Customer service (2) Machine Installation (3) Training on machines (4) Machine Service (5) Accurate Documentation

Specific Responsibilities

• Installation of machines
• Check for proper machine voltages.
• Align and level machines as needed.
• Properly install all machine accessories
• Test machines for proper functions
• Perform material tests, ensuring proper bends and dimensions.
• Training on Machines
• Train customers on part programming
• Train customers on full functions of controls
• Train customers on machine functions and limitations
• Train customers on location and operation of safety switches
• Train junior personnel on all functions of equipment
• Servicing of Machines
• Identify machine problems.
• Troubleshoot the machine to identify the cause of the problem.
• Read and understand electrical schematics, mechanical drawings and hydraulic flow charts.
• Utilize voltmeters to test voltage and current readings.
• Know the functions of electrical and hydraulic components within the machine.
• Clearly communicate machine updates to the customer and Metalforming management.
• General Responsibilities
• Complete detailed Service Reports and submit them within the week.
• Check in every morning.
• Check out every evening upon finishing work for the day.

Education and Experience Requirements:

This position requires a valid Driver's License. This job requires a background in electronics or heavy machinery with a preference for CNC or PLC experience. Strong oral skills and ability to read schematics are desired.

Physical Context/Work Environment:

Work is typically conducted in a factory or warehouse, where you may be subject to noise, dirt, vibration, and heat. This position involves heavy lifting up to 80lbs and part manipulation. Work may be conducted in a variety of positions. This position is subject to stringent safety guidelines and the wearing of personal protective equipment.

Competencies:

Customer Orientation, technical ability, initiative, and independence.