Field Service Technician

Industry Analysts, Inc.; Grand Rapids (MI); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Personal Time

Vacation Time

401(k) with match

Wellness Program

Job summary

The Gordon Flesch Company is seeking a Service Technician to join a high-performance team in Terre Haute IN and Marshall IL. You will service printers and Multi-Functional Devices, with training provided at GFC locations and manufacturer facilities.

The role emphasizes independent work, strong customer service, and efficient handling of service calls. Qualified candidates have a high school diploma or equivalent, solid organizational and communication skills, and a valid driver’s license with

Qualifications

• High school diploma or equivalent.
• Good organizational skills.
• Good verbal and written communication skills.
• Proficient use of company-provided technology such as laptops, smartphones, and software applications.
• Ability to pass drug screenings and background checks as required.
• Ability to lift 75 pounds.
• Maintain a valid driver’s license and appropriate auto insurance as dictated by state requirements.
• Access to reliable vehicle with secure storage for all company issued property.

Responsibilities

• Complete technical training as assigned both at GFC locations and at manufacturer’s national training facilities.
• Develop ability to work independently.
• Primarily service printers and Multi-Functional Devices.
• Become proficient in servicing assigned equipment.
• Troubleshoot basic connectivity issues (print/scan).
• Update and maintain machine firmware as needed.
• Assist in software installations and support.
• Efficiently manage service call assignments based on location and priority levels.
• Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software.
• Provide quality customer service with both internal/external customers.
• Miscellaneous duties as assigned.

Skills

Organizational skills

Communication skills

Technical proficiency

Education

High school diploma or equivalent

Tools

Laptops

Smartphones

Software applications

Job description

Dealer: Gordon Flesch Company · Category: Service Technician · Location: Terre Haute IN, Marshall IL · Department: Service · Posted: 2026-09-28

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate’s commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Complete technical training as assigned both at GFC locations and at manufacturer’s national training facilities
• Develop ability to work independently
• Primarily service printers and Multi-Functional Devices
• Become proficient in servicing assigned equipment
• Troubleshoot basic connectivity issues (print/scan)
• Update and maintain machine firmware as needed
• Assist in software installations and support
• Efficiently manage service call assignments based on location and priority levels
• Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software
• Provide quality customer service with both internal/external customers
• Miscellaneous duties as assigned

You should have:

• High school diploma or equivalent
• Good organizational skills
• Good verbal and written communication skills
• Proficient use of company-provided technology such as: laptops, smartphones, and software applications
• Ability to pass drug screenings and background checks as required
• Ability to lift 75 pounds
• Maintain a valid driver’s license and appropriate auto insurance as dictated by state requirements
• Access to reliable vehicle with secure storage for all company issued property

Preferred Qualifications:

• Basic understanding of electronics and mechanical systems
• Basic understanding of network connectivity

The starting hourly pay range for this role is $20.70 an hour up to $25 per hour.

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.