Field Service Technician

Industry Analysts, Inc.; Terre Haute (IN); On-site; USD 2,852,000 - 3,444,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) and match

Wellness Program

Personal time

Vacation time

Job summary

The Gordon Flesch Company is seeking a Service Technician in Terre Haute, IN to join a high-performing team. You will receive comprehensive training and progressively service printers and multifunction devices while developing independent work habits.

You should have a high school diploma or equivalent, good organizational and communication skills, and the ability to lift up to 75 pounds. A valid driver’s license and reliable vehicle are required, with a robust benefits package offered.

Qualifications

• High school diploma or equivalent.
• Strong organizational skills and communication abilities.
• Proficient with company technology including laptops, smartphones, and apps.
• Valid driver's license and auto insurance as required.
• Able to pass drug screenings and background checks.
• Able to lift up to 75 pounds.

Responsibilities

• Complete technical training at GFC locations and manufacturer facilities.
• Service printers and multi-function devices with independence.
• Troubleshoot basic connectivity (print/scan) and update firmware as needed.
• Assist in software installations and provide customer support.
• Dispatch, arrive at, and close out service calls with mobile tools.
• Provide quality service to internal and external customers.
• Carry out other duties as assigned.

Skills

Organizational skills

Verbal and written communication

Technology proficiency

Driver's license

Drug screening & background checks

Lifting 75 pounds

Network basics (preferred)

Electronics basics (preferred)

Education

High school diploma or equivalent

Job description

Dealer: Gordon Flesch Company · Category: Service Technician · Location: Terre Haute IN, Marshall IL · Department: Service

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate's commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Complete technical training as assigned both at GFC locations and at manufacturer’s national training facilities
• Develop ability to work independently
• Primarily service printers and Multi-Functional Devices
• Become proficient in servicing assigned equipment
• Troubleshoot basic connectivity issues (print/scan)
• Update and maintain machine firmware as needed
• Assist in software installations and support
• Efficiently manage service call assignments based on location and priority levels
• Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software
• Provide quality customer service with both internal/external customers
• Miscellaneous duties as assigned

You should have:

• High school diploma or equivalent
• Good organizational skills
• Good verbal and written communication skills
• Proficient use of company-provided technology such as: laptops, smartphones, and software applications
• Ability to pass drug screenings and background checks as required
• Ability to lift 75 pounds
• Maintain a valid driver's license and appropriate auto insurance as dictated by state requirements
• Access to reliable vehicle with secure storage for all company issued property

Preferred Qualifications:

• Basic understanding of electronics and mechanical systems
• Basic understanding of network connectivity

The starting hourly pay range for this role is $20.70 an hour up to $25 per hour.

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.

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