Enterprise Production Support Specialist

Gordon Flesch Company; Dublin (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

401(k) and match

Wellness Program

Job summary

Gordon Flesch Company in Dublin, OH seeks a Production Team Lead/Tech Level 3 to lead the branch's production team and serve as a product specialist for production print and wide-format equipment.

You will travel to customer sites as needed, work with manufacturer support on complex issues, diagnose hardware, software, and workflow problems, and mentor technicians while maintaining training and certifications. The company emphasizes benefits and equal opportunity employment.

Qualifications

• High school diploma or GED.
• Production equipment knowledge: hardware, software (ADAM, Robin, Porthos, SAMKEY).
• Ability to travel and provide on-site support.
• Excellent verbal and written communication skills.
• Valid driver’s license and auto insurance as required.

Responsibilities

• Serve as Production Team Lead for the assigned branch.
• Serve as Product Specialist on production print and wide-format equipment.
• Provide onsite support at branch locations as needed.
• Work with manufacturer support on advanced technical issues.
• Diagnose and resolve hardware, software, workflow, print quality, and connectivity issues.
• Address customer concerns and help restore equipment to optimal performance.
• Maintain required product training and certifications.

Skills

Production equipment

Troubleshooting

On-site travel

Communication

Customer support

Education

High school diploma / GED

Tools

ADAM

Robin

Porthos

SAMKEY

PrismaSync

Fiery

Job description

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate's commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Serve as the Production Team Lead for the assigned branch
• Serve as a Product Specialist on all supported production print and wide format equipment
• May be deployed on short notice to provide onsite support for all branch locations requiring additional production resources for installations, service calls or technical issues that cannot be resolved through normal service escalation channels
• Work directly with manufacturer support organizations on advanced technical issues and escalations
• Diagnose and resolve complex hardware, software, workflow, print quality, and connectivity issues
• Address customer concerns and help restore equipment to optimal performance
• Assist technicians, sales representatives, business analysts, and service leadership with production-related issues
• Maintain required product training and certifications to support new and existing production customers
• Expectations of a Production Team Lead/Tech Level 3 are required when no critical issues are present
• Perform other responsibilities as assigned

You should have:

• High school diploma or GED
• Strong knowledge of production equipment hardware, software (Including ADAM, Robin, Porthos and SAMKEY), workflows, print controllers (Including PrismaSync and Fiery controllers), and connectivity
• Ability to analyze and resolve complex production-related problems
• Ability to travel and provide onsite support throughout the company as required
• Ability to work after hours and provide on-call (24/7) support as needed
• Ability to manage travel arrangements and expenses on short notice
• Excellent verbal and written communication skills
• Maintain a valid driver's license and appropriate auto insurance as dictated by state requirements

Preferred Qualifications:

• 5+ years of experience servicing production print equipment.
• iX1700 factory certified training when available
• Titan factory certified training
• VarioPrint factory certified training
• V1350 to C700 ImagePRESS factory certified training
• Ricoh C7500 / C9500 factory certified training
• Arizona factory certified training
• Colorado factory certified training
• Fiery Certified Professional

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.