Field Service Technician

Socket.dev; Grand Rapids (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with company match

Company vehicle

Training program

Job summary

Visual Edge IT is seeking a copier/printer technician to join a nationwide team. This field-based role includes a company vehicle and training, with opportunities for growth as you service and maintain copiers and printers for diverse clients.

Ideal candidates bring 3+ years in the field, strong mechanical/electrical aptitude, and excellent customer service. Travel to client sites is required; lifting up to 100 lbs is occasionally needed.

Qualifications

• 3+ years of industry experience is preferred.
• Strong mechanical and electrical aptitude with proven troubleshooting skills.
• Prior experience servicing office equipment such as copiers and printers preferred; Xerox, Ricoh, Kyocera, or HP experience a plus.
• An associate degree or higher in electronics or electrical engineering is preferred; equivalent experience will be considered.
• Strong customer service and communication skills.
• Basic knowledge of networking and computer systems.
• Ability to regularly lift up to 50 lbs and occasionally up to 100 lbs.
• Valid driver’s license with a clean driving record (must meet company vehicle eligibility requirements).

Responsibilities

• Maximize equipment uptime by responding quickly and completing effective, efficient repairs.
• Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices.
• Diagnose technical issues using customer feedback, electronic data, and observations.
• Maintain a high level of customer satisfaction through clear communication and dependable service.
• Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
• Accurately complete service documentation, including parts usage, call closures, and meter readings.
• Provide feedback to improve processes and support continuous improvement efforts.
• Some travel is required.

Skills

Mechanical aptitude

Electrical aptitude

Customer service

Communication

Networking basics

Lifting 50-100 lbs

Valid driver's license

Education

Associate degree or higher in electronics or electrical engineering

Job description

Empowering Businesses. Enabling Success. At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care. With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success.

Job Summary

Visual Edge IT is looking to add a talented copier/printer technician to our amazing team! We are a nationally renowned company with a family-owned work culture that creates an excellent work life balance. We value our employees by providing an extensive benefits package that includes medical/dental and vison coverage, 401k and health savings programs and unsurpassed growth opportunities. We are an ever-growing company that has a national footprint affording us resources that other dealers fall far short of. The Service Technician is responsible for the maintenance and upkeep of the client’s copiers and printers. This is a field-based role. A full training program is available, and a company vehicle is provided. Mechanically inclined candidates with strong customer service skills are encouraged to apply.

Primary Responsibilities

• Maximize equipment uptime by responding quickly and completing effective, efficient repairs.
• Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices.
• Diagnose technical issues using customer feedback, electronic data, and observations.
• Maintain a high level of customer satisfaction through clear communication and dependable service.
• Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
• Accurately complete service documentation, including parts usage, call closures, and meter readings.
• Provide feedback to improve processes and support continuous improvement efforts.
• Some travel is required.

Knowledge, Skills, and Qualifications

• 3+ years of industry experience is preferred.
• Strong mechanical and electrical aptitude with proven troubleshooting skills.
• Prior experience servicing office equipment such as copiers and printers preferred; Xerox, Ricoh, Kyocera, or HP experience a plus.
• An associate degree or higher in electronics or electrical engineering is preferred equivalent experience will be considered.
• Strong customer service and communication skills.
• Basic knowledge of networking and computer systems
• Ability to regularly lift up to 50 lbs and occasionally up to 100 lbs
• Valid driver’s license with a clean driving record (must meet company vehicle eligibility requirements)

At Visual Edge IT, we are proud to provide:

Work-Life Balance We promote a healthy work-life balance for employees by offering competitive pay, PTO, and seven paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.

Career Path We encourage growth from within. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.

Insurance Benefits We offer multiple plans to choose from to fit your individual needs. We offer Medical, HSA, Dental, Vision, Short term disability, long term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $25k life insurance policy at no cost to our team members.

401K Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.

Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program.