Field Service Technician

Visual Edge IT; San Bernardino (CA); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Medical benefits

HSA

Dental

Vision

Short-term disability

Long-term disability

Life insurance (company $25k)

EAP

Wellness programs

401K employer match

Job summary

Visual Edge IT is seeking a Field Service Technician to join our field-based team. This role is responsible for the maintenance, troubleshooting, and repair of office technology—including copiers, printers, and related equipment—while delivering exceptional service to clients.

A company vehicle is provided, and comprehensive training will set you up for success. The role requires mechanical and electrical aptitude, strong customer service skills, and the ability to lift up to 100 pounds.

Qualifications

• 1+ years of industry experience preferred.
• Mechanical and electrical aptitude with troubleshooting skills.
• Prior experience servicing office equipment such as copiers and printers; brand experience is a plus.
• Strong customer service and communication skills.
• Knowledge of basic networking and computer systems.
• Ability to lift and carry 50 pounds regularly, and up to 100 pounds occasionally.
• Valid driver’s license and insurability (company vehicle eligibility).

Responsibilities

• Maximize equipment uptime by responding quickly and completing effective, efficient repairs.
• Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices.
• Diagnose technical issues using customer feedback, electronic data, and observations.
• Maintain high customer satisfaction through clear communication and dependable service.
• Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
• Accurately complete service documentation, including parts usage, call closures, and meter readings.
• Provide feedback to improve processes and support continuous improvement efforts.
• Some travel is required.

Skills

Mechanical aptitude

Electrical aptitude

Customer service

Networking basics

Physical ability

Valid driver’s license

Tools

Copier/Printer service experience

Brand experience (Xerox, Ricoh, Kyocera, HP)

Job description

Empowering Businesses. Enabling Success.

At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care.

With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions‑driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success.

Job Summary

Visual Edge IT is seeking a skilled Field Service Technician to join our growing team. This field‑based position is responsible for the maintenance, troubleshooting, and repair of office technology—including copiers, printers, and related equipment—while delivering exceptional service to our clients. The role requires both technical expertise and strong customer service skills, ensuring maximum equipment uptime and client satisfaction. A company vehicle is provided, and comprehensive training will set you up for success.

Primary Responsibilities

• Maximize equipment uptime by responding quickly and completing effective, efficient repairs.
• Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices.
• Diagnose technical issues using customer feedback, electronic data, and observations.
• Maintain a high level of customer satisfaction through clear communication and dependable service.
• Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
• Accurately complete service documentation, including parts usage, call closures, and meter readings.
• Provide feedback to improve processes and support continuous improvement efforts.
• Some travel is required.

Knowledge, Skills, And Qualifications

• 1+ years of industry experience is preferred.
• Mechanical and electrical aptitude with proven troubleshooting skills.
• Prior experience servicing office equipment such as copiers and printers preferred; Xerox, Ricoh, Kyocera, or HP experience a plus.
• Strong customer service and communication skills.
• Knowledge of basic networking and computer systems.
• Ability to lift and carry 50 pounds regularly, and occasionally up to 100 pounds.
• Valid driver’s license and insurability (company vehicle eligibility based on driving record).

Work‑Life Balance

We promote a healthy work‑life balance for employees by offering competitive pay, PTO, and seven paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.

Career Path

We encourage growth from within. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.

Insurance Benefits

We offer multiple plans to choose from to fit your individual needs. We provide Medical, HSA, Dental, Vision, Short‑term disability, long‑term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all employees with a $25k life insurance policy at no cost to our team members.

401K

Visual Edge gives employees access to a 401(k) program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.

Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program.