Field Service Technician

Socket.dev; Glen Arm (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan with Company Match

Bonus Program

Employee Stock Ownership Plan (ESOP)

Wellness Program

Education Assistance

Paid Time Off

Safety Shoes & Safety Glasses Program

Seniority Recognition Program

Employee Assistance Program

Job summary

Socket.dev is seeking Field Service Technicians in Maryland to install, train, and support customers on-site for corrugating and finishing equipment. You will diagnose issues, perform repairs, and ensure operating performance.

The role requires strong electrical troubleshooting, PLC controls knowledge, and willingness to travel domestically and internationally as needed. Excellent communication with customer plant personnel is essential.

Qualifications

• Advanced knowledge of electrical disciplines and troubleshooting.
• Ability to read complex electrical schematics and diagrams for machinery installation.
• Strong PLC-based controls understanding and troubleshooting capabilities.
• Excellent written and verbal communication and problem solving.
• Extensive travel domestically and internationally required.

Responsibilities

• Provide on-site technical assistance for service and repair of corrugating and finishing equipment.
• Lead or participate in installation of machinery at customer sites.
• Provide training on operation and maintenance to end-users of SUN equipment.
• Troubleshoot complex field service issues and own solutions per company standards.
• Travel extensively to support customer plant operations.

Skills

Electrical disciplines

Mechanical principles

PLC controls

Reading schematics

Communication skills

Travel readiness

Job description

Field Service Technicians are responsible for equipment installations, customer training, and technical support on-site to customers including customer plant personnel. This position requires proficiency with Electrical abilities and troubleshooting and a basic understanding of Mechanical principles.

RESPONSIBILITIES

• Provide technical assistance to customers on-site for service and repair of corrugating and/or finishing equipment.
• Lead and/or participate in installation of machinery at customer sites.

• Provide training on operation and maintenance to the end-users of SUN equipment.
• Troubleshoot and repair complex field service issues; take ownership for solutions per company standards.
• Use discretion with regard to business related expenses, limiting them to those that are necessary and reasonable.
• Travel extensively domestically and as needed internationally in order to support customer plant operations.

QUALIFICATIONS

• Advanced knowledge of electrical disciplines, installation procedures, and machinery troubleshooting; mechanical disciplines knowledge a plus.
• Ability to read, interpret and follow complex electrical schematics, diagrams, engineering drawings, and any other written instructions or procedures as necessary for installation of machinery.
• Strong understanding of PLC based machinery controls and troubleshooting capabilities.
• Proficient in written and oral communication skills, analytical problem solving, decisiveness, and planning is required. Good communication skills and interaction with all levels of personnel in customer facility.
• This position requires extensive travel to customer sites both domestically and internationally.

BENEFIT SUMMARY

• Health and Wellness: Medical; Dental; Vision.
• Financial Future: 401k Plan with Company Match; Bonus Program (variable annual bonuses based on company performance); Employee Stock Ownership Plan(annual ESOP stock allocations after meeting eligibility criteria).
• Well-being and Support: Wellness Program; Education Assistance; Paid Time Off.
• Safety and Comfort: Safety Shoe and Prescription Safety Glasses Program; Seniority Recognition Program; Employee Assistance Program.