Field Service Technician

Superior Ind; Columbus, Northern (NE, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Weekly paycheck

Boot reimbursement

Medical insurance 75% premiums

Dental & Vision insurance

401K with 5% match

SkyMiles for travel

Job summary

Superior Ind is seeking a Field Service Technician to troubleshoot mechanical issues and deliver exceptional on-site support. You will review scopes, prepare parts, service and repair equipment while handling warranty work and safety compliance.

Responsibilities include documenting field reports, communicating root causes to engineering, and training dealers/clients on-site. Expect ~50% travel with opportunities for international assignments; teamwork with engineering and sales is essential.

Qualifications

• High school diploma or equivalent; tech/trade school training preferred.
• Strong mechanical repair and troubleshooting skills.
• Ability to read and interpret complex schematics.
• Experience with heavy machinery and large equipment.

Responsibilities

• Hands-on equipment lifecycle support: service, commission, troubleshoot, repair and handle warranty work, inspections and emergencies.
• On-site operations and safety compliance with required certifications and training.
• Maintain field reports and CRM documentation; communicate root causes and corrective actions to engineering.
• Train dealers and clients on-site; foster relationships with engineering, operations, and sales.
• Travel approximately 50% domestically with possible international assignments.

Skills

Mechanical repair

Troubleshooting

Electronics

Schematics interpretation

Heavy machinery

Education

High school diploma or equivalent

Tech/trade school training

Job description

Are you skilled in mechanical troubleshooting and ready to make a difference in customer service? Join us as a Field Service Technician and take on a crucial role in delivering exceptional support to our customers. In this position, you’ll leverage your technical expertise to troubleshoot mechanical issues, travel extensively, and work with advanced equipment—all while collaborating with a dedicated team.

As a Field Service Technician, you will play a critical role in delivering exceptional support to our internal and external customers. Your primary responsibilities will include:

• Hands-on Equipment Lifecycle Support: Properly prepare for jobs by reviewing scopes of work, parts, and tools. Service, commission, troubleshoot, and repair equipment, handling warranty work, annual inspections, and emergency calls.
• On-Site Operations & Safety Compliance: Maintain safe work habits on-site, strictly enforce safety rules, and keep all required MSHA certifications and training up to date.
• Documentation & Continuous Quality Improvement: Maintain accurate field reports and CRM documentation. Launch internal quality cases to find long‑term solutions, and communicate root causes, corrective actions, and product feedback directly to engineering and product management.
• Relationship Building & Technical Training: Foster strong internal relationships with engineering, operations, and sales. Deliver elite customer service by training dealers and clients on‑site as needed.
• Travel, Logistics & Communication: Approximately 50% domestic travel (with occasional international assignments) as business needs dictate. Maintain open communication with the Field Service Manager regarding your schedule to ensure a healthy work‑life balance, and promptly report any equipment or tool maintenance and replacement needs.

Employee Benefits

• Weekly paycheck
• Boot reimbursements up to $125
• Medical insurance - Covers 75% of premiums
• Dental and vision insurance
• 401K retirement account with 5% company match
• Employees can retain their own SkyMiles for travel

Qualifications & Key Competencies

• Technical & Mechanical Expertise
  • Aptitude: Strong mechanical repair, troubleshooting, and analytical skills.
  • Electronics & IT: Solid background in electronics paired with robust computer knowledge.
  • Schematics: Ability to read and interpret complex electrical and mechanical schematics.
  • Heavy Machinery: Comfortable and confident working on and around large equipment.
• Industry Experience
  • Sector Knowledge: Essential industry experience; direct familiarity with crushing, screening, conveying, and washing equipment is a major plus (but not required).
• Professionalism & Communication
  • Mindset: Team‑oriented professional with a strong work ethic and a customer‑first dedication to delivering exceptional service.
  • Communication: Clear, professional verbal and written communication skills tailored for both internal teams and external clients.
• Education & Credentials
  • Education: High school graduate or equivalent; tech/trade school training is highly preferred.
  • Licensing: Valid State Driver’s License required.

Traits of Our Successful Employees

• Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long‑Term Relationships
• Exhibition of good communication skills when working with fellow employees
• Willingness to help out where needed

Location:

Candidates must be based in the United States. Please note that this position is not eligible for visa sponsorship.