Field Service Technician

Superior Ind; Loganville (GA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Weekly paycheck

Boot reimbursements

Medical insurance

Dental and vision insurance

401K with 5% company match

SkyMiles for travel

Job summary

Superior Ind is seeking a Field Service Technician to troubleshoot mechanical issues and support customers with on-site service. You will review scopes, perform repairs, and handle warranty work while traveling up to 50% of the time, including international assignments as needed.

Strong collaboration with engineering and operations is essential to deliver elite customer service. Requirements include a high school diploma or tech/trade training, a valid driver’s license, and the ability to read

Qualifications

• Strong mechanical repair, troubleshooting, and analytical skills.
• Solid electronics background paired with computer knowledge.
• Ability to read and interpret complex electrical/mechanical schematics.
• Comfort working on and around large heavy machinery.
• Valid State Driver’s License required.
• Team‑oriented professional with customer‑first service mindset.

Responsibilities

• Hands-on equipment lifecycle support: service, calibrate, troubleshoot and repair equipment; handle warranty work and inspections.
• On-site operations and safety compliance: maintain safe work habits and keep MSHA training current.
• Documentation and quality: maintain field reports and CRM entries; escalate root causes and corrective actions.
• Relationship building and training: work with engineering/operations; train dealers and clients on-site.
• Travel and communication: ~50% domestic travel; coordinate with Field Service Manager on schedule.

Skills

Mechanical repair

Troubleshooting

Analytical skills

Electronics knowledge

Schematic reading

Heavy machinery

Customer service mindset

Communication skills

Education

High school diploma or equivalent

Tech/trade school training preferred

Job description

Are you skilled in mechanical troubleshooting and ready to make a difference in customer service? Join us as a Field Service Technician and take on a crucial role in delivering exceptional support to our customers. In this position, you’ll leverage your technical expertise to troubleshoot mechanical issues, travel extensively, and work with advanced equipment—all while collaborating with a dedicated team.

As a Field Service Technician, you will play a critical role in delivering exceptional support to our internal and external customers. Your primary responsibilities will include:

• Hands-on Equipment Lifecycle Support: Properly prepare for jobs by reviewing scopes of work, parts, and tools. Service, commission, troubleshoot, and repair equipment, handling warranty work, annual inspections, and emergency calls.
• On-Site Operations & Safety Compliance: Maintain safe work habits on-site, strictly enforce safety rules, and keep all required MSHA certifications and training up to date.
• Documentation & Continuous Quality Improvement: Maintain accurate field reports and CRM documentation. Launch internal quality cases to find long‑term solutions, and communicate root causes, corrective actions, and product feedback directly to engineering and product management.
• Relationship Building & Technical Training: Foster strong internal relationships with engineering, operations, and sales. Deliver elite customer service by training dealers and clients on‑site as needed.
• Travel, Logistics & Communication: Approximately 50% domestic travel (with occasional international assignments) as business needs dictate. Maintain open communication with the Field Service Manager regarding your schedule to ensure a healthy work‑life balance, and promptly report any equipment or tool maintenance and replacement needs.

Employee Benefits

• Weekly paycheck
• Boot reimbursements up to $125
• Medical insurance - Covers 75% of premiums
• Dental and vision insurance
• 401K retirement account with 5% company match
• Employees can retain their own SkyMiles for travel

Qualifications & Key Competencies

• Technical & Mechanical Expertise
  • Aptitude: Strong mechanical repair, troubleshooting, and analytical skills.
  • Electronics & IT: Solid background in electronics paired with robust computer knowledge.
  • Schematics: Ability to read and interpret complex electrical and mechanical schematics.
  • Heavy Machinery: Comfortable and confident working on and around large equipment.
• Industry Experience
  • Sector Knowledge: Essential industry experience; direct familiarity with crushing, screening, conveying, and washing equipment is a major plus (but not required).
• Professionalism & Communication
  • Mindset: Team‑oriented professional with a strong work ethic and a customer‑first dedication to delivering exceptional service.
  • Communication: Clear, professional verbal and written communication skills tailored for both internal teams and external clients.
• Education & Credentials
  • Education: High school graduate or equivalent; tech/trade school training is highly preferred.
  • Licensing: Valid State Driver’s License required.

Traits of Our Successful Employees

• Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long‑Term Relationships
• Exhibition of good communication skills when working with fellow employees
• Willingness to help out where needed

Location:

Candidates must be based in the United States. Please note that this position is not eligible for visa sponsorship.