Field Service Technician

Pitney Bowes; California (MO); On-site; USD 36,000 - 39,000; Full time

Job summary

Pitney Bowes is seeking a Field Service Technician to service shipping and mailing equipment for clients. You will install, repair, and upgrade hardware and software, travel within a multi-zip code territory, and train customers on equipment during installation.

The role is field-based near Santa Rosa, CA with typical hours 8:00 am–5:00 pm, some overtime, and a pay range of $26–$28 per hour. Eligible for incentive opportunities on service or parts sales.

Qualifications

• Must have a valid driver's license and a clean driving record.
• Ability to lift 55 lbs+ with or without accommodations.
• Willingness to travel within a multi-zip code territory with up to 80% windshield time.
• Experience with Windows environment and basic PC networking (preferred).
• Mechanical or electrical repair experience on-site.

Responsibilities

• Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for clients.
• Troubleshoot and repair hardware and software to reduce client callbacks.
• Train clients on Pitney Bowes equipment during installation.
• Work in a 100% client-facing capacity as a representative of Pitney Bowes.
• Cover a multi-zip code territory with significant windshield time.

Skills

Valid driver's license

Customer service

Mechanical/electrical repair

Windshield time/travel

Windows environment knowledge

Tools

PC Networking

Hand tools

Power tools

Windows OS

Job description

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve. We’re looking for people who: Act with urgency, accountability, and purpose Deliver high quality work with consistency and pride Collaborate effectively and elevate those around them Focus on outcomes that drive impact and growth

Job Description

As a Field Service Technician at Pitney Bowes, you will play a key role in the Client's life cycle and experience. We are seeking mechanically inclined individuals who enjoy working in a client-facing environment. In this role, you will provide service to a variety of clients and support field service for all our shipping and mailing technology, from Inserters to Lockers. A successful Field Service Technician is client-centric, has strong customer service, is comfortable managing significant windshield time, and has experience repairing or troubleshooting both hardware and software solutions. Your primary service area will be within 3 hours Santa Rosa CA; some travel beyond this radius may be required. In this role, you will have a consistent Monday – Friday and 8:00 am - 5:00 pm schedule working in alignment with traditional office hours (some overtime may be required). The wage range for this position is $26 to $28 / hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job. This position is eligible to earn an incremental incentive on sale of service or parts you present to Pitney Bowes clients.

You are:

• Someone who enjoys working on and repairing mechanical or electrical components
• Excited by the idea of working for a career company with a 105-year history
• Someone who enjoys being in a field-based role with significant windshield time
• Motivated by the opportunity to earn additional income by selling services or parts you present to Pitney Bowes clients

You will:

• Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for our clients
• Support both Hardware and Software solutions
• Troubleshoot and repair equipment successfully with the goal of reducing Client callbacks
• Train clients on Pitney Bowes equipment at the time of installation
• Work in a 100% client facing capacity as a representative of Pitney Bowes
• Cover a multi-zip code territory requiring significant windshield time
• Utilize hand tools or small power tools to execute repairs, maintenance, and installations of Pitney Bowes Shipping and Mailing equipment
• Maintain a safe and clean work environment

Your Background As a Field Service Technician, you have:

• A valid driver's license, a clean driving record, and reliable transportation
• The ability to lift 55 lbs + with or without accommodation
• The ability to travel within a multi-zip code territory with up to 80% windshield time
• The ability to bend, squat, stoop, or stand for extended periods of time
• Complete familiarity with a Windows environment and basic knowledge of PC and Networking (Preferred)
• Experience with automated equipment (Preferred)

Location

This is a field-based role requiring a central proximity to Santa Rosa, CA. (No relocation assistance offered.)

Sponsorship

Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B)

Our Team

SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies, and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats. Check out our mail stations: SendPro Series C&P, DI2000 and our newest product/service-Smart Lockers. Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents.

We Will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

About Pitney Bowes

Pitney Bowes (NYSE:PBI) is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients around the world – including more than 90 percent of the Fortune 500. Small businesses to large enterprises, and government entities rely on Pitney Bowes to reduce the complexity of sending mail and parcels.