Field Service Technician

Atlantic; Bloomfield (NJ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401K program

Life insurance

Disability insurance

Paid Time Off

Company Paid Holidays

Employee assistance program

Job summary

Atlantic is seeking a hands-on Field Service Technician to provide on-site service for digital copiers, laser printers and related devices. The role emphasizes customer service, reliability, and accuracy in repairs within the NYC metropolitan area and surrounding regions.

The ideal candidate will have at least 1 year of hands-on mechanical repair experience, own a reliable vehicle, and a willingness to lift up to 50 lbs. A strong work ethic and clear communication are essential for success.

Qualifications

• High School Diploma or GED required.
• 1 year of hands-on mechanical repair experience required; 3+ years preferred.
• Experience with digital copiers or laser printers is a plus.
• Must be able to lift 50 lbs and handle physical work.
• Must have own vehicle, valid driver's license, and auto insurance.

Responsibilities

• Maximize equipment up-time through timely repair and customer training to ensure satisfaction.
• Manage asset and resource utilization to meet financial targets.
• Communicate with customers, field service, sales, management and administration professionally.
• Provide accurate feedback with call close information, parts usage and meter readings.
• Maintain accurate parts inventory.
• Complete all administrative job tasks on time and accurately.

Skills

customer service

detail oriented

communication

Education

High School Diploma or GED

Job description

Atlantic is an Office Technology and IT Solutions company providing horizontal niche market services to small and large corporations in the New York City metropolitan area, and the Greater Philadelphia and Delaware Valley. Atlantic is a Managed Services Provider helping over 20,000 organizations improve productivity and reduce costs with office technology solutions and IT support. Some of our offerings include Managed Services, Remote Workforce Solutions, Workflow Automation, IT Support and Imaging.

We are looking for motivated hands-on Field Service Technician, the ideal candidate will be detail-oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Field technicians provide on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and/"fixing the customer" by correcting the client's expectations.

What you'll be doing

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for our customers
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings
• Maintain accurate parts inventory
• Complete all administrative aspects of the job on time and error-free

Qualifications

• High School Diploma or GED required
• 1 year of experience in hands on mechanical repair required; 3 or more years preferred (low voltage machinery, hands on technician, vehicle mechanics, AC/HVAC, computer repair, etc)
• Experience working on digital copiers and/or laser printers preferred (Konica Minolta, Ricoh, HP experience is a plus)
• Ability to lift 50 lbs. and comfortable with frequent bending, lifting, and reaching
• Must have own reliable vehicle, a valid driver's license, & auto insurance coverage (mileage reimbursement provided)
• Competitive base pay
• Monthly technician bonus program
• Cell phone
• 401K program
• Life, accident, disability insurance
• Employee assistance program
• Company Paid Holidays
• Paid Time Off
• And more!

Salary range of $45-60k, depending on experience (hourly paid position).