Field Service Technician: On-Site Diagnostics & Training

Mettler Toledo Llc; Hereford, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

Company car

Tuition reimbursement

Parental leave

Paid time off

Disability insurance

Life insurance

Wellness programs

Employee assistance program

Job summary

METTLER TOLEDO is seeking a Field Service Technician to support Safeline X-Ray, metal detectors, checkweighers, and CI Vision systems at customer sites in the Texas/OK region. This role covers startups, maintenance, repair, and customer training across our product inspection portfolio.

You’ll handle on-site diagnostics, perform timely repairs, and ensure safety and quality standards while traveling to customer sites up to 100% of the time when required.

Qualifications

• High school diploma or GED required; Associate degree in Electronics or Engineering Technology or equivalent work experience preferred.
• Excellent problem-solving and conflict management skills; knows when and how to seek assistance.
• Strong customer service focus with outstanding verbal and written communication skills.
• Able to read and interpret blueprints and schematics; read technical manuals.
• Proficient with all types of hand tools and digital test equipment; comfortable with electronics and mechanics.

Responsibilities

• Provide field service support including start-ups, audits, maintenance, repair, and training of Safeline X-Ray, Safeline Metal Detectors, Hi-Speed Checkweighers, or CI Vision machines.
• Attend tier calls led by a Regional Service Manager.
• Execute scheduled service calls while considering cost, time, and customer needs/expectations.
• Develop and maintain strong customer relationships; act as trusted advisor.
• Identify root cause of service issues and perform first-time fixes when possible.
• Complete and submit service reports, timesheets, and expense reports promptly.
• Maintain tools, equipment, and inventory; comply with safety requirements.
• Work weekends/afterhours as needed; travel as required.

Skills

Problem solving

Customer service

Verbal & written communication

Reading blueprints/schematics

Manual dexterity with tools

Team collaboration

Adaptability

Education

High school diploma or GED

Associate degree in Electronics or Engineering Technology

Related work experience

Tools

Hand tools

Digital test equipment

Job description

METTLER TOLEDO is seeking a Field Service Technician to support Safeline X-Ray, metal detectors, checkweighers, and CI Vision systems at customer sites in the Texas/OK region. This role covers startups, maintenance, repair, and customer training across our product inspection portfolio.

You’ll handle on-site diagnostics, perform timely repairs, and ensure safety and quality standards while traveling to customer sites up to 100% of the time when required.