Field Service Technician

MasterTech; Detroit (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k) matching

Company travel perks

Job summary

MasterTech in Detroit, MI is seeking Field Service Technicians to install and support sheet-fed postpress equipment at customer locations. The role involves extensive travel, occasionally on-call duties, and overtime as needed to ensure equipment is up and running.

Technicians will perform on-site maintenance, diagnostics, and repairs, document issues, and provide remote support while maintaining up-to-date training and safety standards.

Qualifications

• Experience with printing/packaging equipment is beneficial.
• Industrial manufacturing or mechanical maintenance experience preferred.
• Electrical systems knowledge (AC/DC, three-phase) is an asset.
• Knowledge of SPS programming and drive technologies.
• Strong problem solving and documentation skills.
• Excellent customer service and communication abilities.

Responsibilities

• On-site installation and support of mechanical and electrical components to ensure machinery is properly installed and operational.
• Maintenance, diagnostics, repairs, and reporting issues; complete documentation of service activities.
• Provide remote support and stay current with training requirements and safety protocols.

Skills

Customer service

Communication

Diagnostics

Troubleshooting

Documentation

Tools

SPS Programming

Automation technology

Drive technologies

Electrical systems (AC/DC, three-phase)

Job description

Detroit, United States | Posted on 09/14/2026

• Comprehensive benefits including medical, dental, vision available from start


• Paid Time Off, Sick Time and Vacation


• Matching 401(k) etc.


• Company credit card + travel perks/points

Shift:

• Day shift, Monday to Friday with ample overtime + occasional on-call.

MasterTech is on the search for Dheet-Fed, Postpress Industrial Technicians based near an International Airport, requiring extensive travel to customer locations.

Field Service Techs will be responsible for the on-site installation and support of mechanical and electrical components and systems, ensuring the machinery is properly installed and operational.

Detail-oriented FieldService Techs are responsible for the on-site maintenance, diagnostics, and repair of machinery along with reporting issues and completing documentation.

Key Qualifications:

• Previous printing, corrugated, prepress, postpress, flexo presses, folding and other printing/boxing equipment is extremely beneficial.
  


• Experience in industrial, manufacturing, and/or any kind of mechanical maintenance is preferred.


• Experience with electrical systems is a definite asset; AC & DC as well as three-phase wiring.
  


• Knowledge of SPS Programming, automation technology and drive technologies.
  


• Ability to conduct installation, diagnostics, troubleshooting, programming, repairs and provide recommendations.


• Maintain up-to-date training while providing remote support.


• Excellent customer service skills and communication.
  


• Exceptional problem solving, troubleshooting, diagnosis and documentation.