Field Service Technician

MasterTech; Chicago (IL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

PTO & Vacation

401(k) matching

Travel perks/points

Job summary

MasterTech in Chicago, IL is seeking Industrial Technicians with Gallus-specific experience on label and packaging production equipment. The role requires extensive travel to customer locations and involves on-site installation and support of mechanical and electrical systems.

Detail-oriented Field Service Techns will perform on-site maintenance, diagnostics, repairs, and thorough documentation of issues and service actions.

Qualifications

• Experience in industrial, manufacturing, and/or mechanical maintenance.
• Corrugated experience in Prepres and/or PostPress machinery.
• Experience with electrical systems including AC/DC and three-phase wiring.
• Excellent customer service skills and communication.
• Exceptional problem solving, troubleshooting, diagnosis and documentation.

Responsibilities

• Field Service Techs will be responsible for the on-site installation and support of mechanical and electrical components and systems, ensuring the machinery is properly installed and operational.
• Detail-oriented FieldService Techs are responsible for the on-site maintenance, diagnostics, and repair of machinery along with reporting issues and completing documentation.

Skills

Customer service

Communication

Troubleshooting

Documentation

Problem solving

Electrical systems

Job description

Chicago, United States | Posted on 09/01/2026

• Comprehensive benefits including medical, dental, vision available from start
• Paid Time Off, Sick Time and Vacation
• Matching 401(k) etc.
• Company credit card + travel perks/points

Shift:

• Day shift, Monday to Friday with ample overtime + occasional on-call.

MasterTech is on the search for Industrial Technicians with Gallus-specific experience onlabel and packaging production equipment based out of Chicago IL, requiring extensive travel to customer locations.

Field Service Techs will be responsible for the on-site installation and support of mechanical and electrical components and systems, ensuring the machinery is properly installed and operational.

Detail-oriented FieldService Techs are responsible for the on-site maintenance, diagnostics, and repair of machinery along with reporting issues and completing documentation.

Key Qualifications:

• Experience in industrial, manufacturing, and/or any kind of mechanical maintenance is preferred.
• Previous Corrugated experience in Prepres and/or PostPress machinery
• Experience with electrical systems is a definite asset; AC & DC as well as three-phase wiring.
• Basic to advanced level experience servicing electrical, hydraulic, pneumatic, and mechanical systems.
• Excellent customer service skills and communication.
• Exceptional problem solving, troubleshooting, diagnosis and documentation.