Field Service Technician

Federal MFG LLC.; Annapolis (MD); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Comprehensive medical/dental programs

Life insurance

Generous paid time off

Retirement savings plan with company  

Job summary

ProMach, Inc. is seeking a Field Service Technician to install, integrate, repair and troubleshoot complex machinery with a strong technical and problem-solving focus.

The role involves overseeing customer personnel during installations and servicing, and may include on-site customization of machine programs to fit customer needs. The position requires travel nationwide with the potential for international trips, plus the ability to train customers and provide on-site support.

Qualifications

• Knowledge of mechanical and electrical principles required.
• Familiarity with PLC/PC systems is helpful.
• Proficiency in Windows and MS software (Word, Excel, Outlook).
• Excellent customer service skills; ability to train customer personnel on equipment.

Responsibilities

• Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.
• Directs and/or oversees customer’s personnel during plant machinery installations and integrations or servicing.
• May provide on-site customizing of machine programs by revising programs to meet the customer needs.
• Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
• Provide customer training regarding the operation & service of our machinery.
• Assist customers with aftermarket parts needs in the field.

Skills

Mechanical principles

Electrical principles

Customer service

Communication skills

Travel readiness

PLC/PC systems

Windows MS Office

Training customers on equipment

Machinery repair

PLC programming (preferred)

Education

Technical Associate degree or equivalent

Tools

MS Office

Job description

Field Service Technician

• Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.
• Ensure all established inspection, testing, quality and operating specifications are met.
• Directs and or oversees customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
• May provide on-site customizing of machine programs by revising programs to meet the customer needs.
• Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
• Will provide factory floor support when not providing customer field service support/travel.
• Provide customer training regarding the operation & service of our machinery.
• Assist customers with aftermarket parts needs will in the field.

Qualifications

• Successful candidate must possess knowledge/skills of mechanical and electrical principles and be willing to travel extensively within the US and, from time to time, internationally.
• Good communication & interpersonal skills and a strong customer service focus.
• Familiarity with PLC/PC systems helpful.
• Proficiency in Windows & MS software (Word, Excel, Outlook).
• Excellent customer service skills; ability to train customer personnel on equipment.
• Prefer experience in flexible packaging material machinery.
• Minimum of 1 year experience in machinery repair.
• PLC programming experience preferred.
• Technical Associate degree or equivalent combination of education and experience.
• Willingness to travel a minimum of 75%.

Compensation & Benefits

Salary Range: $37.00 - $50.00 per hour.

• comprehensive medical/dental programs
• life insurance
• generous paid time off program
• retirement savings plan with a company match
• no waiting period for benefits – you are eligible on your first day of employment!

Company Culture

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

Equal Opportunity

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.