Field Service Technician- Boston MA area

Modern Packaging, LLC; Massachusetts; Hybrid; USD 30,000 - 51,000; Full time

Benefits offered by this job

Comprehensive medical/dental programs

Life insurance

Generous paid time off

Retirement savings plan with company 1

Job summary

ProMach seeks a Field Service Technician based in the Boston, MA area to install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, using both electrical and mechanical skills. You will travel to customer sites to ensure equipment performs at its best.

You will troubleshoot, perform audits, install upgrades, and deliver operator training, while documenting all service activities in detailed site reports.

Qualifications

• 3+ years as a Field Service Technician or similar role
• Experience with machine startup, repair and maintenance on industrial equipment
• Familiarity with Allen Bradley PLCs, VFDs and servo controllers preferred
• Strong communication and customer service skills
• Willingness to travel up to 75% domestically and internationally

Responsibilities

• Install, commission, repair and maintain Modern Packaging machinery at customer sites
• Troubleshoot to meet contracted efficiency rates and provide operator training
• Document all service activities in site reports
• Recommend upgrades, retrofits and spare parts for safety and performance
• Train customer personnel during installations and maintenance
• Support the Deer Park, NY facility and participate in Factory Acceptance Tests

Skills

Allen Bradley PLCs

VFDs

Servo controllers

Reading schematics

Microsoft Office

Education

High School Diploma

Associate’s Degree in technical field

Tools

Electrical and mechanical tools

Job description

About the Role

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading. Modern Packaging s excited to welcome a Field Service Technician to our growing Aftermarket team. This is an opportunity to play a key role in supporting our customers and ensuring their equipment performs at its best. We’re looking for a motivated technician based in the Boston, MA United States who thrives on solving problems and building customer relationships. In this role, you’ll serve as a trusted technical resource for customers. If you enjoy hands‑on technical work, variety in your day, and the chance to travel while making a real impact for our customers, this could be the perfect fit. Do you enjoy this work?

Responsibilities

• Install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, including both electrical and mechanical work


• Troubleshoot and adjust equipment to achieve contracted efficiency rates, perform audits, install upgrades, and deliver follow‑up operator training


• Document all service activities (installations, commissioning, repairs, and upgrades) in detailed site reports


• Support customers by recommending machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory management


• Train customer personnel during installation, commissioning, and maintenance activities


• Support the Modern facility in Deer Park, NY and participating in customer Factory Acceptance Tests


• Maintain flexibility to adapt to diverse work environments and resolve issues quickly.

Qualifications

• Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup, repair, and maintenance on medium to large-scale industrial equipment


• High School Diploma required; Associate’s Degree in a related technical field (mechanical or electrical) preferred


• Strong technical skills, including mechanical repair, ability to read part/assembly drawings and wiring schematics, and familiarity with Allen Bradley PLCs, VFDs, and servo controllers (preferred)


• Proficient in Microsoft Office with strong organizational, time management, and problem‑solving skills to manage schedules, paperwork, and technical issues effectively


• Excellent communication and customer service skills, with the ability to explain technical information clearly, train customer personnel, and work well with all levels of operators and management


• Self‑motivated and adaptable, able to work independently while maintaining a positive, professional attitude


• Willingness to travel up to 75% domestically and internationally (passport required; occasional trips to Mexico and Canada)

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment! Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges. Base Salary Range: $28.00 - 37.00 an hour

Benefits

• Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.


• There is no waiting period for benefits – you are eligible on your first day of employment!

#MODER Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast‑paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day. ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products. At ProMach, we are committed to responsibility, honesty, safety, and helping you grow. We seek individuals eager to shine—whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions. You’ll be challenged and rewarded, making an impact on our customers’ performance while helping to build the future of packaging innovation. Our mission - to help customers protect their reputations and grow consumer trust - along with our core values, drives us to perform with passion, accountability, and proactive problem‑solving. We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do. When you join our team, you're not just taking a job; you're becoming part of something that lasts.