Field Service Technician

Kestrel Vision Group; Cleveland (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical insurance

Dental and Vision insurance

Life and Disability insurance

PTO and Holidays

HSA and FSA

Job summary

Kestrel Vision Group seeks an experienced Field Service Technician to support high-speed machine vision inspection systems in food and beverage manufacturing environments. This role requires extensive travel across North and South America, with independence in active manufacturing settings.

Responsibilities include installation, commissioning, and optimization of systems, troubleshooting across mechanical, electrical, pneumatic, and software domains, and delivering best-in-class customer

Qualifications

• 5+ years hands-on service of precision electro-mechanical or industrial equipment.
• Ability to troubleshoot hardware and software-based systems.
• Experience with wiring termination and control panels.

Responsibilities

• Install, commission, and upgrade machine vision systems at customer sites.
• Troubleshoot mechanical, electrical, pneumatic, and software subsystems.
• Diagnose processor-based inspection equipment issues.
• Perform onsite inspections, audits and performance evaluations.
• Provide technical support and training to customers.
• Read electrical schematics and system drawings accurately.
• Document service work clearly and communicate with internal teams.
• Work independently with a travel-intensive schedule.

Skills

Hands-on field service

Troubleshooting complex systems

Wiring termination & cable management

Equipment assembly & frame work

Industrial power tools

Clear communication

Customer-focused support

Self-directed, independent work

Travel coordination & scheduling

Education

Bachelor's degree in Electrical/Mechanical/Electronic Engineering or equivalent

Tools

Machine Vision

X-Ray techniques

Magnetic inspection systems

PLC programming/troubleshooting

Job description

We are seeking an experienced Field Service Technician to support our high-speed machine vision inspection systems used in food and beverage manufacturing environments. These systems operate on demanding production lines where precision, uptime, and technical expertise are critical.

This position is ideal for a hands‑on, technically skilled professional who enjoys autonomy, extensive travel, and building strong relationships with customers as a trusted technical partner.

This is a 100% travel role supporting customers throughout North and South America. Candidates must be comfortable working independently in active manufacturing environments and managing frequent, sometimes short-notice travel.

Key Responsibilities

• Install, commission, and upgrade machine vision inspection systems at customer sites
• Perform advanced troubleshooting across mechanical, electrical, pneumatic, and software systems
• Diagnose and resolve issues involving processor‑based inspection equipment
• Conduct onsite equipment inspections, system audits, and performance evaluations
• Provide professional technical support and training to customer personnel
• Read and interpret electrical schematics, wiring diagrams, and system drawings
• Complete clear, detailed service documentation and communicate effectively with internal teams
• Work independently while managing a dynamic, travel‑intensive schedule

Required Qualifications

• 5+ years of hands‑on experience servicing precision electro‑mechanical or industrial equipment
• Proven ability to troubleshoot complex hardware and software‑based systems
• Strong experience with wiring termination, cable management, and control panels
• Experience assembling equipment, frames, and support structures
• Proficiency with power tools in industrial environments
• Excellent written and verbal communication skills
• Customer‑focused mindset with the ability to explain technical concepts clearly
• Highly organized, self‑directed, and comfortable working without direct supervision
• Flexibility to adapt to changing schedules, customer needs, and work environments

Preferred Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronic Engineering, Network Engineering, Computer Technology, or equivalent military technical experience/certified trade training
• Experience with inspection technologies such as:Machine Vision
• X-Ray
• Magnetic Inspection Systems
• PLC programming and/or troubleshooting experience
• Previous field service experience in manufacturing or production environments
• Technical documentation or technical writing experience
• Metal fabrication and/or welding experience

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We offer a comprehensive benefits package including:

• 401(k) retirement plan with company matching
• Medical insurance
• Dental and Vision insurance
• Life and Disability insurance
• Paid Time Off (PTO) and Paid Holidays
• Health Savings Account (HSA) and Flexible Spending Account (FSA)