Field Service Technician

Kestrel Vision Group; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Kestrel Vision Group seeks an experienced Field Service Technician to install, commission, and support high-speed machine vision inspection systems in food and beverage environments. The role requires extensive travel across North and South America and the ability to work independently on active production lines.

Ideal candidates have 5+ years in servicing electro-mechanical equipment, strong troubleshooting skills, and excellent communication.

Qualifications

• 5+ years hands-on experience servicing precision electro-mechanical or industrial equipment.
• Excellent troubleshooting of hardware and software-based systems.
• Experience with wiring termination, cable management, and control panels.
• Experience assembling equipment, frames, and support structures.
• Clear written and verbal communication skills.
• Customer-focused with the ability to explain technical concepts.

Responsibilities

• Install, commission, and upgrade machine vision systems at customer sites.
• Troubleshoot mechanical, electrical, pneumatic, and software systems.
• Diagnose and resolve issues with processor-based inspection equipment.
• Conduct onsite equipment inspections and performance evaluations.
• Provide technical support and training to customer personnel.
• Read electrical schematics and wiring diagrams.
• Complete clear service documentation and coordinate with internal teams.
• Travel independently and manage a travel-heavy schedule.

Skills

Field service

Travel heavy

Troubleshooting

Electrical knowledge

Communication skills

Self-directed

Customer focus

Education

Bachelor's degree in Electrical/Mechanical/Tech

Tools

Power tools

Job description

We are seeking an experienced Field Service Technician to support our high-speed machine vision inspection systems used in food and beverage manufacturing environments. These systems run on demanding production lines where precision, uptime, and technical depth are critical. This role is best suited for a hands-on, technically strong professional who enjoys autonomy, extensive travel, and acting as a trusted technical partner to customers.

This is a 100% travel role across North and South America. Candidates must be comfortable working independently in active manufacturing environments and managing frequent, sometimes short-notice travel.

Key Responsibilities

• Install, commission, and upgrade machine vision inspection systems at customer sites
• Perform advanced troubleshooting across mechanical, electrical, pneumatic, and software systems
• Diagnose and resolve issues involving processor-based inspection equipment
• Conduct onsite equipment inspections, system audits, and performance evaluations
• Provide professional technical support and training to customer personnel
• Read and interpret electrical schematics, wiring diagrams, and system drawings
• Complete clear, detailed service documentation and communicate effectively with internal teams
• Work independently while managing a dynamic, travel-heavy schedule

Required Qualifications

• 5+ years of hands-on experience servicing precision electro-mechanical or industrial equipment
• Proven ability to troubleshoot complex hardware and software-based systems
• Strong experience with wiring termination, cable management, and control panels
• Experience assembling equipment, frames, and support structures
• Proficiency with power tools in industrial environments
• Clear written and verbal communication skills
• Customer-focused mindset with the ability to explain technical concepts
• Highly organized, self-directed, and comfortable working without direct supervision
• Flexibility to adapt to changing schedules, customer needs, and environments

Preferred Qualifications

• Bachelor’s degree in Electrical, Mechanical, Electronic, Network Engineering, or Computer Technology (or equivalent military technical experience or certified trade training)
• Experience with inspection technologies such as machine vision, x-ray, infrared, or magnetic systems
• PLC programming or troubleshooting experience
• Prior field service experience in manufacturing or production environments
• Technical documentation or technical writing experience
• Metal fabrication or welding experience

We're an equal opportunity employer. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected by law.

We offer a comprehensive benefits package including: