Field Service / Applications Engineer

Cesna Recruitment; Duluth (MN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Job summary

Cesna Recruitment is seeking a Field Service / Applications Engineer to support inspection machines and systems. You will install, service, troubleshoot, and train customers, while assisting pre-sales activities and testing new software features.

Expected travel to customer sites and collaboration with internal teams and headquarters. Strong analytical, communication, and technical skills are essential for success in this role.

Qualifications

• Bachelor’s degree or equivalent technical training in a technical field.
• 2–4 years in electronics manufacturing, robotics, PCB assembly, or related field.
• Strong troubleshooting, analytical, and problem-solving skills.

Responsibilities

• Installation and service for inspections systems, including site prep and logistics.
• Provide remote and on-site technical support and perform validations.
• Train customers on system operation, programming, and best practices.
• Support pre-sales demonstrations, evaluations, and sample testing.
• Prepare detailed reports and communicate progress with customers and HQ.
• Collaborate with internal teams to ensure successful deployments.

Skills

Troubleshooting

Communication

Networking

Windows OS

AOI/SPI experience

Electrical/electronics

SQL/Access

MS Office

Education

Bachelor's or technical associate degree

2–4 years electronics/manufacturing experience

Tools

MS SQL

MS Access

Job description

Job Summary

The Field Service / Applications Engineer provides technical support for inspection machines and systems. Responsibilities include installation, maintenance, troubleshooting, training, and customer support. The role also supports pre-sales technical activities, product demonstrations, and sample testing for customers. This position requires frequent travel to customer sites and collaboration with internal teams and headquarters.

Key Responsibilities

• Installation and Service
  • Plan and coordinate system installations, including site preparation and logistics.
  • Install machines and systems and ensure successful customer acceptance.
  • Perform preventive maintenance, corrective maintenance, system upgrades, and retrofits.
  • Troubleshoot and resolve hardware, software, and process issues.
• Technical Support
  • Provide technical support remotely and on-site for customers and partners.
  • Conduct machine audits, process assessments, and operational improvement recommendations.
  • Support testing and validation of new software features and system functions.
  • Maintain training and demo machines at company facilities.
• Customer Training and Support
  • Train customers and colleagues on system operation, maintenance, programming, and best practices.
  • Conduct Level 1 and Level 2 training sessions at customer sites and company offices.
  • Monitor customer workflows and recommend improvements to maximize system performance.
• Pre-Sales and Applications Support
  • Support sales teams with technical demonstrations, evaluations, and customer presentations.
  • Program customer sample boards for company inspection systems.
  • Generate and present detailed reports on sample testing results and system capabilities.
  • Assist with proposal preparation and technical consultations.
• Reporting and Communication
  • Prepare installation, training, evaluation, demo, and expense reports according to company policies.
  • Maintain clear communication with customers, internal sales teams, and headquarters regarding progress, issues, and support requests.

Requirements

• Bachelor's degree in a technical discipline, associate degree, or equivalent technical training.
• 2-4 years of experience in electronics manufacturing, robotics, PCB assembly, or related technical fields preferred.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and presentation skills.
• Strong computer and networking skills; mechanical aptitude required.
• Experience with 2D/3D AOI or SPI systems preferred.
• Familiarity with Windows 10/11, Windows Server (Linux experience preferred).
• Experience with relational databases such as MS SQL or MS Access preferred.
• Understanding of Statistical Process Control (SPC) in manufacturing environments preferred.
• Ability to interpret technical drawings and specifications.
• Proficiency with Microsoft Office tools including Excel (Pivot Tables), Word, and PowerPoint.

Travel Requirements

• Approximately 75% travel required, both domestic and international.
• Valid U.S. or Canadian passport required.
• Valid driver's license and good driving record required.

Physical and Work Environment

• Ability to work with computers frequently.
• Ability to work in light industrial manufacturing environments, including exposure to noise and machinery.
• Ability to occasionally lift and move heavy equipment safely.
• Health, dental, vision, and life insurance (including dependent coverage) with no employee premium
• 401(k) retirement plan with 5% company match
• Paid time off and company holidays