Field Service Technician

Russell Tobin; City of Tonawanda (NY); Vor Ort; USD 60.000 - 70.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) retirement

Life & disability

Tuition assistance

Training opportunities

Zusammenfassung

Russell Tobin is seeking a Field Service Technician to install, commission, and maintain complex industrial equipment used in regulated manufacturing environments. The role involves worldwide travel, up to 80%, with on-site service at customer locations and a strong emphasis on safety and quality.

Responsibilities include preventive maintenance, diagnosing electrical and mechanical issues, reading drawings, and providing on-call support.

Qualifikationen

• Technical certificate or associate degree required with 3–5 years of relevant experience.
• Experience maintaining and troubleshooting complex industrial machinery.
• Ability to read and interpret mechanical and electrical drawings.
• Willingness to travel up to 80%, including international travel.

Aufgaben

• Perform preventive maintenance on industrial equipment to ensure safe, reliable operation.
• Troubleshoot faults, diagnose root causes, and implement corrective actions.
• Support installation, commissioning, testing, and startup activities at customer sites.
• Read drawings to diagnose issues and support field repairs.
• Work with PC-based control systems and PLC architectures.
• Complete service reports and maintenance records accurately.
• Provide on-call technical support per service agreements.

Kenntnisse

Electrical troubleshooting

Mechanical troubleshooting

Customer service

Reading drawings

PLC architectures

PC-based controls

Travel readiness

Independent worker

Ausbildung

Technical certificate in electromechanical or process-related disciplines

Associate degree in a technical field

Tools

PLC architectures

SCADA systems

Jobbeschreibung

Field Service Technician – Industrial Equipment

Salary Range: $60,000–$70,000 per year

Additional Compensation: Overtime eligible + annual bonus

Travel Requirement: Up to 80%, including international travel

Job Summary

We are seeking a skilled Field Service Technician to support the installation, commissioning, preventive maintenance, and troubleshooting of complex industrial equipment used in pharmaceutical and other regulated manufacturing environments.

The successful candidate will perform service activities at customer sites worldwide, diagnose mechanical and electrical issues, maintain accurate service documentation, and ensure equipment operates safely and efficiently. When not traveling, the technician will support production, equipment testing, and customer service activities.

This role requires strong technical troubleshooting skills, a customer-focused mindset, and the flexibility to travel extensively and provide on-call support when needed.

Key Responsibilities

Perform preventive maintenance on industrial freeze-drying equipment to ensure safe, reliable, and efficient operation.

Troubleshoot equipment faults, system errors, and mechanical or electrical failures; identify root causes and implement corrective actions.

Support equipment installation, commissioning, testing, and startup activities at customer locations.

Read and interpret mechanical and electrical drawings to diagnose issues and support field repairs.

Work with PC-based control systems and programmable logic controller (PLC) architectures.

Complete service reports, maintenance records, and other required documentation accurately and promptly.

Maintain computer-based service records to support quality tracking and compliance requirements.

Provide on-call technical support in accordance with service agreements.

Support production, equipment testing, and customer service activities when not assigned to field work.

Maintain professional conduct and build strong working relationships with customers at service locations.

Travel domestically and internationally as required to support customer installations and service needs.

Required Qualifications

Technical certificate in electromechanical or process-related disciplines, or an associate degree in a technical field with 3–5 years of relevant experience.

Equivalent hands-on technical experience in industrial equipment installation, commissioning, maintenance, or troubleshooting will also be considered.

Experience maintaining and troubleshooting complex industrial machinery.

Understanding of PC-based control systems and PLC architectures.

Ability to read and interpret mechanical and electrical drawings.

Willingness to travel up to 80%, including internationally.

Strong organizational skills and the ability to work independently.

Excellent communication, customer service, and problem-solving skills.

Flexibility to provide on-call support as required.

Preferred Qualifications

Experience installing, commissioning, and maintaining complex industrial equipment.

Experience troubleshooting equipment independently in time-sensitive environments.

Familiarity with FDA-regulated or other highly regulated environments, particularly pharmaceutical or biotechnology manufacturing.

Knowledge of freeze-drying or lyophilization processes used in pharmaceutical applications.

Experience working directly with customers at manufacturing or industrial facilities.

Commitment to quality, safety, service excellence, and long-term customer relationships.

Compensation and Benefits

Annual salary of $60,000–$70,000, depending on qualifications and experience.

Annual bonus opportunity.

Medical, dental, vision, life, and disability insurance.

Tuition assistance.

Internal training and external professional development opportunities.

Multicultural work environment with an emphasis on diversity, inclusion, and continuous learning.

Ideal Candidate Profile

The ideal candidate is a hands-on field service professional with strong mechanical and electrical troubleshooting abilities, experience supporting industrial equipment, and a customer-first approach. The candidate should be comfortable working independently at customer sites, traveling extensively, and supporting equipment installation, commissioning, and maintenance in demanding manufacturing environments.

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Pride Global and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Pride Global and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.