Field Service Technician

True Red; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

True Red is seeking a Field Service Technician to support installation, commissioning and servicing of pharmaceutical process equipment across the US. The role involves hands-on work, extensive travel (roughly 80%), and collaboration with European engineering teams to ensure GMP-compliant performance.

You will diagnose and repair mechanical, electrical and automation faults, conduct factory testing, and train customers on operation and maintenance while building strong client relationships.

Qualifications

• High school diploma or equivalent plus technical or vocational training.
• At least three years’ experience installing, commissioning, servicing or maintaining process systems or large-scale production machinery.
• Experience in regulated or quality-critical environments (pharma, food & beverage, etc.).
• Strong mechanical skills and knowledge of electrical systems, controls and automation.
• Methodical fault-finding and problem-solving approach.
• Excellent communication and customer service skills.

Responsibilities

• Install, start up and commission GMP washers, CIP/SIP systems and related process equipment.
• Support factory testing and training at the European facility, gaining in-depth equipment knowledge.
• Troubleshoot mechanical, electrical and automation faults to minimize downtime.
• Perform preventive maintenance, repairs, upgrades and calibrations at customer sites.
• Provide customer training on operation, maintenance and troubleshooting.

Skills

Mechanical skills

Electrical systems knowledge

Controls & automation understanding

Problem solving

Communication skills

Customer interaction

Education

High school diploma or equivalent

Technical or vocational training

Tools

Regulatory/quality systems familiarity

Job description

Field Service Technician – Process Systems

Location: Eastern United States (Charlotte, NC preferred)

Type: Full-Time | Approximately 80% Travel | Domestic & International

The Opportunity:

An established European engineering and manufacturing business is expanding its US operation and is looking for a hands‑on Field Service Technician to support the installation, commissioning and servicing of specialist pharmaceutical process equipment.

This is an opportunity to join a growing team, develop expertise in advanced process systems and work directly with major manufacturing clients across the United States. You'll also receive specialist training at the company's European engineering and manufacturing facility in Slovenia, working alongside experienced engineers who will support your technical development.

If you enjoy technical problem-solving, customer interaction and working in a varied, international environment, this role offers the chance to make a real impact as the business continues to grow.

About the Company:

With more than 40 years of engineering expertise, the company designs and delivers advanced process systems and GMP washing equipment for the pharmaceutical and biopharmaceutical industries, providing solutions from initial design and manufacturing through to commissioning and ongoing technical support.

The Role:

You’ll take ownership of equipment throughout the installation and commissioning process, from factory testing through to customer handover and ongoing technical support.

Key responsibilities include:

• Installation & Commissioning: Install, start up and commission GMP washers, CIP/SIP systems, bioreactors and associated process equipment.
• Factory Testing & Training: Support final assembly and testing at the European manufacturing facility near Ljubljana, Slovenia, while developing in-depth knowledge of the equipment.
• Troubleshooting: Diagnose mechanical, electrical and automation‑related faults, identifying solutions to minimise downtime and maintain performance.
• Maintenance & Upgrades: Carry out preventive maintenance, repairs, modifications, upgrades and calibrations at customer sites.
• Customer Training: Guide customers on equipment operation, maintenance and troubleshooting.
• Technical Collaboration: Work closely with engineering teams in the US and Europe to resolve technical challenges and improve equipment performance.
• Compliance & Documentation: Ensure work meets relevant customer requirements and regulated‑industry standards, including cGMP and applicable GAMP 5 principles.
• Customer Support: Build strong working relationships with customers and act as a trusted technical representative on‑site.

Travel:

Approximately 80% across the US and internationally. European assignments may last three to four weeks at a time, typically at least two to three times per year.

What We're Looking For:

We’re keen to hear from technically capable, self‑motivated professionals who enjoy working independently, take pride in their work and are confident dealing directly with customers.

You’ll ideally have:

• A high school diploma or equivalent, alongside technical or vocational training.
• At least three years’ experience installing, commissioning, servicing or maintaining process systems or large‑scale production machinery.
• Experience in a regulated or quality‑critical industry, such as pharmaceuticals, food and beverage, nuclear or similar manufacturing environments.
• Strong mechanical skills and a good understanding of electrical systems, controls and automation.
• A practical, methodical approach to fault‑finding and problem‑solving.
• Excellent communication and customer service skills.
• The flexibility to undertake extensive domestic and international travel, including extended trips to Europe.
• Legal authorization to work in the United States.
• Residence in the US, within reasonable reach of a major airport.

The following would be advantageous but are not essential:

• An associate or bachelor's degree in a relevant technical discipline, such as mechatronics, electromechanics or process technology.
• Pharmaceutical or biopharmaceutical manufacturing experience.
• Familiarity with stainless‑steel process equipment, hygienic systems or GMP washing equipment.
• Welding or fabrication skills.
• Experience working with international equipment manufacturers or engineering teams.

Why Consider This Opportunity?

• Technical development: Receive specialist training and build expertise in advanced process systems.
• International exposure: Work alongside experienced European engineers and visit the company's Slovenian manufacturing facility.
• Variety and responsibility: Combine installation, commissioning, maintenance and troubleshooting with direct customer interaction.
• Growth potential: Join an expanding US operation where you can develop your technical expertise and take on greater responsibility as the business evolves.