Field Service Technician

Technical Source; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Technical Source seeks a field service engineer to perform preventive maintenance on freeze-drying equipment worldwide and troubleshoot system errors to restore operation. You will support commissioning and assist with production, testing, and customer service tasks when not in the field.

You must read mechanical and electrical drawings, work with PC/PLC control systems, and travel up to 80%, including international assignments.

Qualifications

• Experience in installation, commissioning and maintenance of industrial equipment.
• Familiar with reading and interpreting mechanical and electrical drawings.
• Experience with PC and PLC control systems in industrial environments.

Responsibilities

• Perform preventive maintenance on freeze-drying equipment worldwide.
• Troubleshoot system errors and identify root causes; implement corrective actions.
• Support equipment commissioning and assist with production, testing, and customer service tasks when not in the field.
• Complete and manage documentation and records for service execution and quality tracking.
• Remain available for on-call support as required by service agreements.
• Represent the company professionally at customer sites and maintain positive customer relationships.

Skills

Customer-facing skills

Troubleshooting

Reading mechanical/electrical drawings

PC/PLC control systems

Education

Technical certificate in electro-mechanical or process disciplines

Job description

• Perform preventive maintenance on freeze-drying equipment installed worldwide, ensuring safe and efficient operation.
• Troubleshoot system errors and failures, identify root causes, and implement corrective actions to restore equipment functionality.
• Support equipment commissioning and, when not in the field, assist with production, testing, and customer service tasks.
• Complete and manage documentation and computer records required for service execution and quality tracking.
• Remain available for on-call support as required by service agreements.
• Represent the company professionally at customer sites with punctuality and appropriate conduct.
• Develop and maintain positive customer relationships to ensure satisfaction and service excellence.

SKILLS AND EXPERIENCES

• Technical certificate in electro-mechanical or process disciplines, or associate degree in a technical field with 3-5 years of experience in installation, commissioning, and maintenance of industrial equipment, or equivalent hands-on technical experience.
• Available to travel up to 80%, including internationally.
• Understanding of control systems using PC and PLC architectures.
• Experience in the maintenance of complex industrial equipment.
• Ability to read and interpret mechanical and electrical drawings to support field troubleshooting and service activities.
• Strong organizational skills and ability to manage workload independently.
• Excellent communication and customer-facing skills; ability to represent the company positively at customer sites.

WHAT WOULD MAKE YOU A GREAT FIT

• Experience supporting the installation, commissioning, and maintenance of complex industrial equipment.
• Ability to troubleshoot equipment issues independently under time constraints.
• Familiarity with working in FDA-regulated or other highly regulated environments (e.g., pharmaceutical or biotech).
• Willingness to travel extensively and provide flexible on-call support as required.
• Strong commitment to delivering high-quality service and maintaining positive long-term customer relationships.
• Familiarity with freeze-drying processes in pharmaceutical applications.