Client Solutions Technician

Novatech, Inc.; Chattanooga (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

Paid Time Off

Volunteer Time Off

Floating Holiday

Parental Leave

Wellness Stipend

Employee Recognition

Job summary

Novatech is seeking a Field Service (Printer) Technician to support clients in the greater Chattanooga area. The role focuses on diagnostics, repairs, and preventive maintenance of office equipment.

Ideal candidates have at least 2 years of hands-on copier servicing, familiarity with major brands (Canon, Konica Minolta, HP, Xerox), and excellent client communication. Valid driver’s license required and factory training or relevant certifications are a plus.

Qualifications

• Minimum 2 years hands-on experience servicing copiers.
• Experience working on Canon, Konica Minolta, HP and/or Xerox office products.
• CompTIA A+ or Network+ certifications a plus but not required.
• A mechanical or electrical aptitude.
• Factory training or applicable certifications are preferred.

Responsibilities

• Provide technical diagnostics and repair to existing client accounts
• Perform preventive maintenance and repair services on office equipment
• Maintain rapport with clients by examining complaints and suggesting viable solutions
• Document service and installation actions by entering data and completing reports
• Work together in a teamwork environment with dispatchers, service managers and other customer service staff
• Update job knowledge by participating in educational opportunities and reading professional publications

Skills

Copier servicing

Client-focused

Good communication

Teamwork

Driver’s license

Self-motivated

Tools

Canon

Konica Minolta

HP

Xerox

Job description

109 Signal Mountain Rd, Chattanooga, TN 37405, USA

About Novatech

Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech‑minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

Job Summary

Field Service (Printer) Technician supporting clients in the greater Chattanooga area.

Qualifications

In this role, we are looking for client‑focused, technically minded professionals who are diligent, passionate, intuitive, big‑picture thinkers, optimistic, self‑motivated, adaptive, and collaborative.

Responsibilities

• Provide technical diagnostics and repair to existing client accounts
• Perform preventive maintenance and repair services on office equipment
• Maintain rapport with clients by examining complaints and suggesting viable solutions
• Document service and installation actions by entering data and completing reports
• Work together in a teamwork environment with dispatchers, service managers and other customer service staff
• Update job knowledge by participating in educational opportunities and reading professional publications

What You Bring

• Providing excellent ongoing communication and service to our clients
• Learning new processes quickly and solving problems
• Working hard with a positive attitude
• Using computers and performing basic print and scan installations
• Minimum 2 years hands‑on experience servicing copiers
• Experience working on Canon, Konica Minolta, HP and/or Xerox office products
• CompTIA A+ or Network+ certifications a plus but not required
• A mechanical or electrical aptitude
• Factory training or applicable certifications are preferred
• A valid driver’s license

Physical Requirements

• Repeatedly lift up to 100 pounds
• Push machines from one location to another
• Load trucks and vehicles
• Stand up to 8 hours a day

Benefits

• Market competitive salary based upon experience
• Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
• 401(k) plan with matching company contribution
• Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
• $300 per year to contribute to achieving your personal wellness and fitness goals
• Employee Recognition Programs

Equal Opportunity Employer

Novatech provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.