Field Service Technician

Pacific Advisory Service; Brea (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Daily travel allowance

Gas allowance

Job summary

A leading EDM machine manufacturer is looking for a CNC Field Service Engineer to install, service, and provide training on their machinery. This role requires troubleshooting both electronic and mechanical issues on-site and excellent customer service skills. Ideal candidates may include new graduates willing to learn and those with experience in Vertical Machining Centers. The position also involves daily travel allowance for long distances. Candidates should be self-motivated and detail-oriented.

Qualifications

• Ability to troubleshoot electronic and mechanical problems.
• Experience with Vertical Machining Centers (VMCs) is a plus.
• Must possess excellent customer service skills.

Responsibilities

• Install and service machinery at customer locations.
• Document all work done thoroughly.
• Assist in training customers on equipment use.

Skills

Electrical Engineering

Customer service skills

Troubleshooting

Technical curiosity

Education

Degree in Engineering or relevant field

Tools

Multimeter

Oscilloscope

CAD/CAM systems knowledge

Job description

A leading EDM machine manufacturer is looking for a CNC Field Service Engineer.

Install, service and perform basic training on all our machinery.

Needs to troubleshoot both electronic and mechanical problems that can occur on site by using proper basic testing equipment (i.e. multimeter or oscilloscope).

Travel by car or airplane to both customer and dealer facilities.

On-site intake of customer complaints regarding equipment malfunction and service issues, and communication with customer and internal management regarding the technical analysis and determination.

Document all work done in a legible and technically sound manner.

Submit both service and expense reports for reimbursement.

Good at Electrical Engineering Or any industrial electronic repair experience..

Can be new Grad (will train).

Vertical Machining Centers (VMCs)'s repair experience is a plus.

Working knowledge of CAD / CAM system, materials, tooling, and end mills, if possible.

Excellent customer service skills, including ability to maintain integrity and ethics in all conversations and actions with customers.

Self-motivated, able to work with little or no supervision and to calmly handle stressful situations when customers complain of equipment malfunctions.

Possess technical curiosity and ability to diagnose and solve production issues.

Detail-oriented and able to get work completed in a manufacturing environment.

Daily allowance for travel - $46 if travel is more than 100miles one way.

Gas allowance.