CNC Field Service Engineer

Job Juncture; Grand Rapids (MI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical & Dental

Life Insurance

Disability Insurance

401(k) match

Job summary

Job Juncture seeks a skilled CNC Field Service Technician to install, maintain, troubleshoot, and repair high-precision CNC metal-cutting machines with automation systems. This remote-based role provides onsite and remote customer support, with travel to customer facilities as needed.

Responsibilities include diagnosing mechanical, electrical, software, hardware, and basic networking issues, replacing components, documenting actions, and guiding customers. Up to 60% travel is required.

Qualifications

• Requires technical education or certification in CNC machining, industrial maintenance, mechatronics, electronics, IT, or related field.
• Experience with CNC machine tools, metal-cutting equipment, or industrial automation.

Responsibilities

• Install, configure, maintain, and repair CNC machine tools and automation systems.
• Provide onsite and remote technical support for CNC tools.
• Diagnose mechanical, electrical, software, hardware, and basic networking issues.
• Troubleshoot CNC controls, machine-control computers, and monitoring systems.
• Replace computer components and complete system configurations and repairs.
• Assist customers with CNC machine operation and technical questions.
• Document service activities, repairs, findings and follow-up actions.
• Escalate complex CNC machine issues to engineering and technical support teams.

Skills

CNC field service

Troubleshooting

Mechanical

Electrical

Software

Networking

Communication

Education

CNC/Industrial tech cert

Tools

CNC controls

Machine-control computers

Industrial monitoring systems

Networking hardware

Job description

We are seeking a CNC Field Service Technician to install, maintain, troubleshoot, and repair high-precision CNC metal-cutting machines, including CNC milling, grinding, measuring, and automation systems. This remote-based role provides onsite and remote customer support, with travel required for installations, repairs, training, and service calls.

Benefits include medical and dental coverage for employees and spouses after 30 days, company-paid life insurance, voluntary life insurance, short- and long-term disability coverage, and a 401(k) with an employer match!

Responsibilities

• Install, configure, maintain, and repair CNC machine tools and automation systems.
• Provide onsite and remote technical support for CNC machine tools.
• Diagnose mechanical, electrical, software, hardware, and basic networking issues.
• Troubleshoot CNC controls, machine-control computers, monitoring systems, and related components.
• Replace computer components and complete system configurations and repairs.
• Assist customers with CNC machine operation and technical questions.
• Document service activities, repairs, findings, and recommended follow-up actions.
• Escalate complex CNC machine issues to engineering and technical support teams.
• Travel to customer facilities for CNC machine installations, repairs, training, and service calls (up to 60%).

Requirements

• Field service or technical support experience with CNC machine tools, metal-cutting equipment, or industrial automation required.
• Strong mechanical, electrical, computer hardware, and software troubleshooting skills.
• Experience with CNC controls, machine-control computers, or industrial monitoring systems.
• Ability to replace computer components, configure systems, and provide basic networking support.
• Technical education or certification in CNC machining, industrial maintenance, mechatronics, electronics, information technology, or a related field.
• Ability to work independently, prioritize service needs, and maintain accurate documentation.
• Strong communication and customer service skills.
• Manufacturing or CNC machining experience preferred.
• Willingness and ability to travel to customer facilities as required (up to 60%).