CNC Field Service Engineer

H. T. PROF Group; Grand Rapids (MI); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical and dental coverage for self &

Company-paid life insurance

Voluntary life insurance

Disability coverage

401(k) with employer match

Job summary

H. T. PROF Group seeks a CNC Field Service Technician to install, maintain, troubleshoot, and repair high-precision CNC metal-cutting machines, including milling, grinding, measuring, and automation systems.

This role requires travel to customer facilities for installations, repairs, training, and service calls. You will provide onsite and remote support, diagnose mechanical, electrical, software, and basic networking issues, replace components, and document service activities.

Qualifications

• Field service or technical support experience with CNC machine tools or industrial automation.
• Strong mechanical, electrical and software troubleshooting skills.
• Experience with CNC controls, machine-control computers, or monitoring systems.
• Ability to replace components, configure systems, and provide basic networking support.
• Technical education or certification in CNC machining or related field.
• Ability to work independently and document activities clearly.
• Strong communication and customer service skills.
• Willingness to travel to customer facilities (up to 60%).

Responsibilities

• Install, configure, maintain, and repair CNC machine tools and automation systems.
• Provide onsite and remote technical support for CNC machine tools.
• Diagnose mechanical, electrical, software, hardware, and basic networking issues.
• Troubleshoot CNC controls, machine-control computers, and monitoring systems.
• Replace computer components and complete system configurations and repairs.
• Assist customers with CNC machine operation and technical questions.
• Document service activities, repairs, findings, and follow-up actions.
• Escalate complex CNC issues to engineering and technical support teams.
• Travel to customer facilities for installations, repairs, training, and service calls (up to 60%).

Skills

Mechanical skills

Electrical skills

Computer hardware

Software troubleshooting

Communication skills

Customer service

Independent work

Education

CNC machining or related technical education

Tools

CNC controls

Machine-control computers

Industrial monitoring systems

Basic networking

Job description

We are seeking a CNC Field Service Technician to install, maintain, troubleshoot, and repair high-precision CNC metal-cutting machines, including CNC milling, grinding, measuring, and automation systems. This remote-based role provides onsite and remote customer support, with travel required for installations, repairs, training, and service calls.

Benefits

• medical and dental coverage for employees and spouses after 30 days
• company-paid life insurance
• voluntary life insurance
• short- and long-term disability coverage
• a 401(k) with an employer match!

Responsibilities

• Install, configure, maintain, and repair CNC machine tools and automation systems.
• Provide onsite and remote technical support for CNC machine tools.
• Diagnose mechanical, electrical, software, hardware, and basic networking issues.
• Troubleshoot CNC controls, machine-control computers, monitoring systems, and related components.
• Replace computer components and complete system configurations and repairs.
• Assist customers with CNC machine operation and technical questions.
• Document service activities, repairs, findings, and recommended follow-up actions.
• Escalate complex CNC machine issues to engineering and technical support teams.
• Travel to customer facilities for CNC machine installations, repairs, training, and service calls (up to 60%).

Requirements

• Field service or technical support experience with CNC machine tools, metal-cutting equipment, or industrial automation required.
• Strong mechanical, electrical, computer hardware, and software troubleshooting skills.
• Experience with CNC controls, machine-control computers, or industrial monitoring systems.
• Ability to replace computer components, configure systems, and provide basic networking support.
• Technical education or certification in CNC machining, industrial maintenance, mechatronics, electronics, information technology, or a related field.
• Ability to work independently, prioritize service needs, and maintain accurate documentation.
• Strong communication and customer service skills.
• Manufacturing or CNC machining experience preferred.
• Willingness and ability to travel to customer facilities as required (up to 60%).