Field Service Engineer II

United-Grinding-North-America; Miamisburg (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

United Grinding North America, Inc. seeks an on-site Field Service Technician to perform machine maintenance and repair across customer sites.

You will troubleshoot electrical and mechanical systems, read schematics, and work mostly independently with periodic guidance from senior engineers. The role requires extensive travel (overnight) and overtime; candidates should have strong problem-solving abilities, good communication, and the capacity to multitask in a fast-paced environment.

Qualifications

• High School diploma or higher with 1–3 years in engineering discipline or equivalent
• Ability to read and interpret mechanical drawings and electrical schematics
• Strong analytical, interpersonal and problem-solving skills

Responsibilities

• Maintain and repair on-site machines; troubleshoot and resolve technical issues independently with guidance as needed
• Inspect malfunctioning equipment to determine cause and scope of problem; recommend repairs or replacements
• Maintain records of performance reports and coordinate problem resolutions with engineering and parts teams

Skills

Analytical skills

Problem solving

Interpersonal skills

Multitasking

Communication

Education

High School diploma

Associate's degree in engineering

Bachelor's degree in engineering

Tools

Electrical schematics

Mechanical drawings

Job description

Description of Job Duties and Responsibilities

Basic to intermediate knowledge and experience in CNC machine electronics, mechanics or operations and related engineering concepts (general repair, debugging, preventive maintenance, routine customer issues resolution). With readily available assistance this incumbent:

Machine Maintenance and Repair 85%

• Regularly works independently of othersto handle on-site machine repairs of a less complex nature, troubleshooting and other technical issues
• Inspects malfunctioning or damaged product to determine nature and scope of problem
• Investigates and resolves customer reports of less major significance
• With consultation of higher level Field Service Engineers, recommends repair, replacements, or other corrective actions

Record Maintenance/Communication 15%

• Maintains records of performance reports; analyzes reports of technical problems to provide input on trends; affecting future design, production, service, and maintenance processes
• Coordinates problem resolutions with applications engineering, spare parts team members and other personnel to expedite repairs
• Provides communication between the customer and the company

Minimum Qualifications (Education, Experience in Related Field, Skills, etc.)

• High School diploma and completion of high school engineering program, Associates or Bachelors degree in an engineering discipline with one to three years of experience or; equivalent combination of education and experience/training
• Ability to read and interpret mechanical drawings and electrical schematics
• Understanding of the machines’ electrical and mechanical systems with the ability to debug
• Possess excellent analytical, interpersonal and problem-solving skills
• Experience in a fast-paced environment, and ability to multitask while adapting to shifting priorities
• Proven ability to maintain confidential information

Preferred Qualifications (Certificates, Training, Licenses, and Experience)

• Knowledge and experience of other product line brands

Other (Supervisory Responsibilities, Physical Demands, Travel):

• This position requires extensive daily and overnight travel 85%
• Daily overtime and weekend work required on a regular, as-needed basis
• Bends, stoops and crouches on a regular basis to repair or make adjustments on machinery
• Must be able to lift up to 50 lbs with or without the assistance of crane operation
• This position has no supervisory responsibilities

Core Competencies:

• Job Knowledge
• Initiative
• Decision Making
• Problem Solving
• Time Management and Productivity
• Quality
• Communication
• Customer Service
• Results Driven

United Grinding North America, Inc. is a committed employer of EOE, including Disability/Vets