Field Service Technician

Pacific Advisory Service; Schaumburg (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Daily travel allowance of $46

Gas allowance

Job summary

Pacific Advisory Service is seeking a CNC Field Service Engineer based in Schaumburg, Illinois. This role involves installing, servicing, and providing training on machinery, diagnosing electronic and mechanical issues onsite, and ensuring strong customer relationships. Ideal candidates should possess a background in Electrical Engineering or industrial electronics, excellent customer service skills, and a detail-oriented approach. Travel will be required with a daily allowance for long distances. Training is available for new graduates.

Qualifications

• Strong background in Electrical Engineering or industrial electronic repair experience.
• Possibility for new graduates (training provided).
• Excellent customer service skills, with integrity and ethics in all interactions.

Responsibilities

• Install, service and provide basic training on all our machinery.
• Diagnose and troubleshoot both electronic and mechanical problems on site.
• Document all work performed in a legible and technically sound manner.

Skills

Electrical Engineering

Industrial Electronic Repair

Customer Service Skills

Technical Problem Solving

Education

Degree in Electrical Engineering

Tools

Multimeter

Oscilloscope

CAD/CAM Systems

Job description

Overview

A leading EDM machine manufacturer is looking for a CNC Field Service Engineer.

Responsibilities

• Install, service and provide basic training on all our machinery.
• Diagnose and troubleshoot both electronic and mechanical problems on site using proper testing equipment such as multimeter or oscilloscope.
• Transport by car or airplane to customer and dealer facilities.
• Conduct on‑site intake of customer complaints regarding equipment malfunction and service issues.
• Communicate technical analysis and determinations with customers and internal management.
• Document all work performed in a legible and technically sound manner.
• Submit service and expense reports for reimbursement.

Qualifications

• Strong background in Electrical Engineering or industrial electronic repair experience.
• Possibility for new graduates (training provided).
• Experience repairing Vertical Machining Centers (VMCs) is a plus.
• Working knowledge of CAD/CAM systems, materials, tooling, and end mills, if possible.
• Excellent customer service skills, with integrity and ethics in all interactions.
• Self‑motivated, able to work independently, and able to handle stressful situations calmly.
• Technical curiosity and ability to diagnose and solve production issues; detail-oriented for completion in a manufacturing environment.

Travel Per Diem

Daily allowance for travel: $46 if travel is more than 100 miles one way. Gas allowance.