Field Service Technician

Amarok; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle and travel expenses

Excellent benefits package (Medical, 6

Tuition Reimbursement Program

Yearly Bonus

Nightly Per Diem

Matching 401K retirement plan

Excellent training

Career Advancement

Job summary

AMAROK, a leading perimeter security solutions provider, seeks a Field Service Technician to perform preventive maintenance, repairs, and upgrades at customer sites. The role requires Monday–Friday travel within a 150–250 mile radius, ensuring security and functionality of systems nationwide.

Approximate year-end pay range is $70,000 – $90,000 per year, based on experience and travel requirements. Company vehicle and travel expenses are provided; solid benefits and opportunities for growth are

Qualifications

• Requires availability to travel Monday–Friday weekly.
• Valid Driver’s License required.
• 2+ years hands-on experience troubleshooting and installing security systems (access control/fire alarms a plus).
• OSHA certification and/or familiarity preferred.
• Ability to lift and maneuver heavy objects and safely climb ladders up to 30 ft.
• Operate power equipment (aerial lifts, concrete saws, jack hammers, augers, mixers, etc.).

Responsibilities

• Perform preventive maintenance, troubleshooting, repairs, and system upgrades at customer sites.
• Assist Install Department with site planning, inspections, and commissioning after construction.
• Organize and prioritize daily service calls and routes for timely maintenance and repairs.
• Build strong customer relationships through excellent service, training, and support.
• Support other Field Service Technicians and ensure safety and compliance on every site.

Skills

Valid Driver's License

Troubleshooting

Heavy lifting

Work in field

OSHA familiarity

Tools

Aerial lifts

Concrete saws

Jack hammers

Job description

For over 30 years, AMAROK has been the nation’s leading provider of highly advanced perimeter security solutions, protecting over 7,000 commercial and industrial properties. Our multi-layered security system relentlessly stops would-be thieves where The Electric Guard Dog™ starts.

Now is the perfect time to grow your career by joining our expanding Field Operations team! As a Field Service Technician, you will play a critical role in delivering top-tier service to our customers by providing expert preventive maintenance, repairs, and system upgrades. This position requires Monday–Friday overnight travel within a designated service radius of approximately 150–250 miles, ensuring the security and functionality of our systems nationwide.

Approximate Year-End Pay Range: $70,000 – $90,000 per year, based on an hourly wage. Actual compensation is determined by experience, skill set, travel requirements, and geographical location.

Key Responsibilities

• Conduct preventative maintenance, troubleshooting, repairs, and system upgrades at customer sites, following established standard operating procedures to ensure optimal system performance.

• Assist the AMAROK Install Department with site planning, jurisdictional compliance, inspections, and system commissioning after construction is completed.

• Organize and prioritize daily service calls and route, ensuring timely and high-quality completion of maintenance and repair work.

• Build and maintain strong professional relationships with customers by delivering outstanding service, training, and support.

• Provide assistance to other Field Service Technicians as needed, fostering a culture of teamwork and knowledge sharing.

• Drive safely while following all local, state, and federal traffic laws to reach service locations efficiently.

• Monitor daily inventory levels, accurately complete service reports, and submit documentation within required deadlines.

• Track and submit expense reports in compliance with company policies.

Requirements & Qualifications

• Must be available to travel Monday–Friday weekly

• Valid Driver’s License

• At least 2+ years of hands-on experience troubleshooting and installing systems (experience with access control systems and/or fire alarms is a plus)

• OSHA certification and/or familiarity with OSHA compliance is strongly preferred

• Ability to lift and maneuver heavy objects as needed & safely climb a ladder up to 30 ft.

• Ability to operate various forms of power equipment such as: aerial lifts, concrete saws, jack hammers, augers, mixers, etc.

• Strong ability to analyze and troubleshoot system issues effectively

• Basic Math Skills – Necessary for measuring, calculating, and troubleshooting system configurations

This is an exciting opportunity to join a rapidly growing team and make a direct impact on securing businesses across the country. If you are a self-motivated professional with a passion for service, we want to hear from you!

Benefits

• Excellent benefits package (Medical, Dental, Vision)

• Tuition Reimbursement Program

• Company vehicle and company paid travel expenses

• Highly competitive pay (windshield time paid)

• Short & Long-term disability

• Life Insurance

• Flexible Spending Account (Section 125)

• Matching 401K retirement plan

• Excellent training

• Career Advancement

• Yearly Bonus

• Nightly Per Diem

See what our employees have to say about working for AMAROK!

https://www.glassdoor.com/Reviews/AMAROK-Reviews-E603124.htm

Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand our commitment to keeping your personal data safe, please review our Data Privacy Policy here – https://amarok.com/privacy-policy/