Field Service Technician

AMAROK; Louisville (KY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Per Diem for overnight travel

Company vehicle and travel expenses

Yearly bonus

Disability insurance

Life Insurance

401K retirement plan

Tuition reimbursement

Career advancement

Job summary

AMAROK is seeking a Field Service Technician to join the expanding Field Operations team. You will perform preventive maintenance, repairs, and system upgrades for perimeter security solutions, traveling regionally across a 150-250 mile radius.

Approximate Year End Earnings range from $65,000 to $85,000 (base plus overtime). Hourly pay is $27.00–$31.00, depending on experience, travel, and location. Excellent benefits and a company vehicle are included.

Qualifications

• Overnight travel required Monday-Friday within service radius.
• Valid driver’s license is required.
• Experience troubleshooting and installing security systems (access control and/or fire alarms a plus).
• OSHA certification or familiarity with OSHA compliance is preferred.
• Ability to lift heavy objects and safely climb ladders up to 30 ft.
• Ability to operate power equipment such as aerial lifts, concrete saws, jack hammers, augers, mixers, etc.
• Strong analytical and troubleshooting skills for system issues.
• Basic math skills for measurements and configurations.

Responsibilities

• Perform preventive maintenance, troubleshooting, repairs, and system upgrades at customer sites following SOPs.
• Assist Install Department with site planning, compliance, inspections, and commissioning after construction.
• Organize and prioritize daily service calls and routes for timely maintenance and repair.
• Build and maintain strong relationships with customers through service, training, and support.
• Provide assistance to other Field Service Technicians and promote teamwork.
• Drive safely and adhere to local, state, and federal laws during travel.
• Monitor inventory, complete service reports, and submit documentation on time.
• Track and submit expenses according to company policies.

Skills

Overnight travel

Valid driver's license

Troubleshooting

Heavy lifting

Ladder climbing

Math skills

Tools

OSHA certification

Power equipment operation

Access control familiarity

Job description

For over 30 years, AMAROK has been the nation's leading provider of highly advanced perimeter security solutions, protecting over 9,000 commercial and industrial properties. Our multi-layered security system relentlessly stops would-be thieves where The Electric Guard Dog starts.

Now is the perfect time to grow your career by joining our expanding Field Operations team! As a Field Service Technician, you will play a critical role in delivering top-tier service to our customers by providing expert preventive maintenance, repairs, and system upgrades. This position requires Monday-Friday overnight travel within a designated service radius of approximately 150-250 miles, ensuring the security and functionality of our systems nationwide.

Approximate Year End Earnings: $65,000 - $85,000 (inclusive of base pay and average overtime). Hourly compensation range is $27.00 - $31.00 per hour determined by experience, skill set, travel requirements, and geographical location.

Key Responsibilities

• Conduct preventative maintenance, troubleshooting, repairs, and system upgrades at customer sites, following established standard operating procedures to ensure optimal system performance.
• Assist the AMAROK Install Department with site planning, jurisdictional compliance, inspections, and system commissioning after construction is completed.
• Organize and prioritize daily service calls and route, ensuring timely and high-quality completion of maintenance and repair work.
• Build and maintain strong professional relationships with customers by delivering outstanding service, training, and support.
• Provide assistance to other Field Service Technicians as needed, fostering a culture of teamwork and knowledge sharing.
• Drive safely while following all local, state, and federal traffic laws to reach service locations efficiently.
• Monitor daily inventory levels, accurately complete service reports, and submit documentation within required deadlines.
• Track and submit expense reports in compliance with company policies.

Requirements & Qualifications

• Must be available to travel Monday-Friday weekly
• Valid Driver's License
• At least 2+ years of hands-on experience troubleshooting and installing systems (experience with access control systems and/or fire alarms is a plus)
• OSHA certification and/or familiarity with OSHA compliance is strongly preferred
• Ability to lift and maneuver heavy objects as needed & safely climb a ladder up to 30 ft.
• Ability to operate various forms of power equipment such as: aerial lifts, concrete saws, jack hammers, augers, mixers, etc.
• Strong ability to analyze and troubleshoot system issues effectively
• Basic Math Skills - Necessary for measuring, calculating, and troubleshooting system configurations

This is an exciting opportunity to join a rapidly growing team and make a direct impact on securing businesses across the country. If you are a self-motivated professional with a passion for service, we want to hear from you!

Benefits

• Excellent benefits package (Medical, Dental, Vision)
• Per Diem for overnight travel
• Company vehicle and company paid travel expenses
• Yearly Bonus
• Highly competitive pay (windshield time paid)
• Short & Long-term disability
• Life Insurance
• Flexible Spending Account (Section 125)
• Tuition Reimbursement Program
• Matching 401K retirement plan
• Excellent training
• Career Advancement

Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand your commitment to keeping your personal data safe, please review your Data Privacy Policy here - https://amarok.com/privacy-policy/