Field Service Technician

AMAROK Security; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Excellent benefits package (Medical, R

Tuition Reimbursement Program

Company vehicle and company paidtravel

Windshield time paid

Short & Long-term disability

Life Insurance

Flexible Spending Account (Section 125

Matching 401K retirement plan

Excellent training

Career Advancement

Yearly Bonus

Nightly Per Diem

Job summary

AMAROK Security is seeking a Field Service Technician to perform preventive maintenance, repairs, and system upgrades across customer sites. The role requires traveling Monday through Friday within a 150–250 mile radius and delivering high-quality service to ensure security system functionality.

Ideal candidates have 2+ years of hands-on experience with access control or fire alarm systems, OSHA familiarity, and the ability to lift heavy objects and climb ladders.

Qualifications

• Must be available to travel Monday–Friday weekly.
• Valid Driver’s License required.
• 2+ years of hands-on experience troubleshooting and installing systems.
• OSHA certification preferred.
• Ability to lift heavy objects and safely climb a ladder up to 30 ft.

Responsibilities

• Carry out preventative maintenance, troubleshooting, repairs, and system upgrades at customer sites.
• Assist Install Department with site planning, inspections, and commissioning after construction.
• Organize and prioritize daily service calls and routes for timely completion.
• Build strong customer relationships by delivering outstanding service and support.
• Collaborate with other Field Service Technicians to share knowledge.

Skills

Travel

Customer service

Analytical troubleshooting

Basic math

Education

OSHA certification

Tools

Aerial lifts

Concrete saws

Jack hammers

Augers

Mixers

Job description

For over 30 years, AMAROK has been the nation’s leading provider of highly advanced perimeter security solutions, protecting over 7,000 commercial and industrial properties. Our multi-layered security system relentlessly stops would-be thieves where The Electric Guard Dog™ starts.

Now is the perfect time to grow your career by joining our expanding Field Operations team! As a Field Service Technician, you will play a critical role in delivering top-tier service to our customers by providing expert preventive maintenance, repairs, and system upgrades. This position requires Monday–Friday overnight travel within a designated service radius of approximately 150–250 miles, ensuring the security and functionality of our systems nationwide.

Approximate Year-End Pay Range: $70,000 – $90,000 per year, based on an hourly wage. Actual compensation is determined by experience, skill set, travel requirements, and geographical location.

Key Responsibilities

• Conduct preventative maintenance, troubleshooting, repairs, and system upgrades at customer sites, following established standard operating procedures to ensure optimal system performance.
• Assist the AMAROK Install Department with site planning, jurisdictional compliance, inspections, and system commissioning after construction is completed.
• Organize and prioritize daily service calls and route, ensuring timely and high-quality completion of maintenance and repair work.
• Build and maintain strong professional relationships with customers by delivering outstanding service, training, and support.
• Provide assistance to other Field Service Technicians as needed, fostering a culture of teamwork and knowledge sharing.
• Drive safely while following all local, state, and federal traffic laws to reach service locations efficiently.
• Monitor daily inventory levels, accurately complete service reports, and submit documentation within required deadlines.
• Track and submit expense reports in compliance with company policies.

Requirements & Qualifications

• Must be available to travel Monday–Friday weekly
• Valid Driver’s License
• At least 2+ years of hands-on experience troubleshooting and installing systems (experience with access control systems and/or fire alarms is a plus)
• OSHA certification and/or familiarity with OSHA compliance is strongly preferred
• Ability to lift and maneuver heavy objects as needed & safely climb a ladder up to 30 ft.
• Ability to operate various forms of power equipment such as: aerial lifts, concrete saws, jack hammers, augers, mixers, etc.
• Strong ability to analyze and troubleshoot system issues effectively
• Basic Math Skills – Necessary for measuring, calculating, and troubleshooting system configurations

This is an exciting opportunity to join a rapidly growing team and make a direct impact on securing businesses across the country. If you are a self-motivated professional with a passion for service, we want to hear from you!

Benefits

• Excellent benefits package (Medical, Dental, Vision)
• Tuition Reimbursement Program
• Company vehicle and company paid travel expenses
• Highly competitive pay (windshield time paid)
• Short & Long-term disability
• Life Insurance
• Flexible Spending Account (Section 125)
• Matching 401K retirement plan
• Excellent training
• Career Advancement
• Yearly Bonus
• Nightly Per Diem

See what our employees have to say about working for AMAROK! https://www.glassdoor.com/Reviews/AMAROK-Reviews-E603124.htm

Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand your commitment to keeping your personal data safe, please review our Data Privacy Policy here – https://amarok.com/privacy-policy/