Field Service Technician

AMAROK Security; Louisville (KY); On-site; USD 51,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Per Diem for travel

Company vehicle & travel expenses

Yearly bonus

Short & Long-term disability

Life Insurance

Flexible Spending Account

Tuition Reimbursement

Matching 401K

Excellent training

Career advancement

Job summary

AMAROK Security is seeking a Field Service Technician to deliver preventive maintenance, repairs, and upgrades on perimeter security systems. The role involves Monday–Friday overnight travel within a 150–250 mile radius, ensuring nationwide system functionality.

Compensation includes base pay with overtime, with yearly earnings anticipated between $65,000 and $85,000, plus an hourly range of $27.00–$31.00 based on experience and location.

Qualifications

• 2+ years hands-on experience troubleshooting and installing security systems.
• Experience with access control systems and/or fire alarms is a plus.
• OSHA certification or familiarity preferred.
• Able to lift heavy objects and climb ladders up to 30 ft.

Responsibilities

• Conduct preventive maintenance, troubleshooting, repairs, and system upgrades at customer sites per SOPs.
• Assist Install Department with site planning, compliance, inspections, and commissioning after construction.
• Organize daily service calls and route planning for timely maintenance and repairs.
• Build and maintain strong relationships with customers through service, training, and support.
• Provide assistance to other Field Service Technicians to share knowledge.
• Drive safely following traffic laws to reach service locations efficiently.
• Monitor inventory levels, complete service reports, and submit docs on time.
• Track and submit expense reports per company policy.

Skills

Overnight travel

Troubleshooting

Access control experience

OSHA familiarity

Driver's license

Heavy lifting

Math skills

Job description

For over 30 years, AMAROK has been the nation’s leading provider of highly advanced perimeter security solutions, protecting over 9,000 commercial and industrial properties. Our multi-layered security system relentlessly stops would-be thieves where The Electric Guard Dog™ starts.

Now is the perfect time to grow your career by joining our expanding Field Operations team! As a Field Service Technician, you will play a critical role in delivering top-tier service to our customers by providing expert preventive maintenance, repairs, and system upgrades. This position requires Monday–Friday overnight travel within a designated service radius of approximately 150–250 miles, ensuring the security and functionality of our systems nationwide.

Approximate Year End Earnings: $65,000 – $85,000 (inclusive of base pay and average overtime). Hourly compensation range is $27.00 – $31.00 per hour determined by experience, skill set, travel requirements, and geographical location.

Key Responsibilities

• Conduct preventative maintenance, troubleshooting, repairs, and system upgrades at customer sites, following established standard operating procedures to ensure optimal system performance.
• Assist the AMAROK Install Department with site planning, jurisdictional compliance, inspections, and system commissioning after construction is completed.
• Organize and prioritize daily service calls and route, ensuring timely and high-quality completion of maintenance and repair work.
• Build and maintain strong professional relationships with customers by delivering outstanding service, training, and support.
• Provide assistance to other Field Service Technicians as needed, fostering a culture of teamwork and knowledge sharing.
• Drive safely while following all local, state, and federal traffic laws to reach service locations efficiently.
• Monitor daily inventory levels, accurately complete service reports, and submit documentation within required deadlines.
• Track and submit expense reports in compliance with company policies.

Requirements & Qualifications

• Must be available to travel Monday–Friday weekly
• Valid Driver’s License
• At least 2+ years of hands‑on experience troubleshooting and installing systems (experience with access control systems and/or fire alarms is a plus)
• OSHA certification and/or familiarity with OSHA compliance is strongly preferred
• Ability to lift and maneuver heavy objects as needed & safely climb a ladder up to 30 ft.
• Ability to operate various forms of power equipment such as: aerial lifts, concrete saws, jack hammers, augers, mixers, etc.
• Strong ability to analyze and troubleshoot system issues effectively
• Basic Math Skills – Necessary for measuring, calculating, and troubleshooting system configurations

Benefits

• Excellent benefits package (Medical, Dental, Vision)
• Per Diem for overnight travel
• Company vehicle and company paid travel expenses
• Yearly Bonus
• Highly competitive pay (windshield time paid)
• Short & Long-term disability
• Life Insurance
• Flexible Spending Account (Section 125)
• Tuition Reimbursement Program
• Matching 401K retirement plan
• Excellent training
• Career Advancement

See what our employees have to say about working for AMAROK! https://www.glassdoor.com/Reviews/AMAROK-Reviews-E603124.htm

Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand your commitment to keeping your personal data safe, please review your Data Privacy Policy here – https://amarok.com/privacy-policy/