Field Service Technician

Stargel Office Solutions; Austin (TX); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health insurance

Paid vacation

Mileage reimbursement

Provided laptop and phone

Job summary

A leading office technology provider in Austin seeks a Field Service Technician to perform maintenance and repair of office equipment, ensuring high customer satisfaction. Candidates should have hands-on mechanical experience and a High School Diploma or GED. Responsibilities include maximizing equipment uptime and managing resources effectively. Competitive hourly compensation of $15-20 based on experience, along with benefits such as health insurance and paid vacation time.

Qualifications

• High School Diploma or GED required.
• Hands on mechanical experience with low voltage machinery or vehicle mechanics.
• Valid driver's license, reliable vehicle, and auto insurance required.

Responsibilities

• Maximize equipment up-time through timely response and repair.
• Manage utilization of assets and resources for financial results.
• Communicate professionally with customers and staff.

Skills

Hands on mechanical experience

Customer service skills

Ability to lift 50 lbs

Communication skills

Education

High School Diploma or GED

Tools

Basic hand tools

Laptop computer

Mobile phone

Job description

As the Field Service Technician, you will be instrumental in the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

You will also gain valuable insight into our different business functions, developing your skills and advancing your career in the process.

What you’ll be doing

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for Stargel Office Solutions and our customers
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings
• Maintain a professional appearance, first call effectiveness of 75%, accurate parts inventory and attend monthly team meetings
• Complete all administrative aspects of the job on time and error-free
• Perform other activities that support Stargel Office Solutions and our service organization

Qualifications

• High School Diploma or GED required
• Hands on mechanical experience required, such as: low voltage machinery, hands on technician, vehicle mechanics, AC/HVAC, computer repair, etc
• Interested in learning about repairing, servicing, and/or installing office equipment, including copiers, printers, Photo ID and ID Badge systems, or fingerprint scanners (experience not required)
• Ability to lift 50 lbs. and comfortable with frequent bending, lifting, and reaching
• A valid driver's license, reliable vehicle, & auto insurance coverage required (mileage reimbursement provided)
• Comfortable and able to travel within assigned territory in greater Austin area
• Pay increase potential throughout the first year based on performance
• Health insurance on the first day of the month after 60 days
• Vacation – One week after first year, two weeks after second and 3 weeks after fifth
• Five sick days per year prorated first year
• Laptop computer, iPhone, vacuum cleaner, and all supplies provided
• Mileage and expense reimbursement

About Stargel Office Solutions

Stargel Office Solutions was founded in 1987 and since then has grown to a company of over 100 employees and 6,000 clients. We are a complete office technology partner offering managed IT services, managed print services, production print, document software and digital signage. Our accomplishments are the result of high-level service and dedicated employees that adhere to the core values of Stargel: Honesty/Integrity, Customer First, Professionalism, Competitive and Passionate. Stargel Office Solutions is Your Largest Houston Independent Office Equipment Dealer as recognized by the Houston Business Journal.

Compensation: $15-20 per hour based on experience