Entry-Level Field Service Technician

Stargel Office Solutions; Round Rock (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Stargel Office Solutions seeks an Entry Level Field Service Technician to help maintain and repair office product equipment, supporting customer satisfaction and career growth. You will travel within the greater Austin area, perform repairs, training, and admin tasks, while protecting company assets and following safety standards.

The role offers health and life insurance, paid time off, and vision coverage, with mileage reimbursement and field training programs to develop long-term stability

Qualifications

• High School Diploma or GED required.
• Willingness to learn about repair, service, or installation of office equipment (experience not required).
• Ability to lift 50 lbs and comfort with frequent bending, lifting, and reaching.
• Valid driver’s license, reliable vehicle, and auto insurance. Mileage reimbursement provided.

Responsibilities

• Maximize equipment up-time through timely response, efficient repair, and selective customer training.
• Manage asset and resource utilization to achieve financial goals.
• Communicate professionally with customers, field service, sales, management, and administration.
• Provide accurate feedback, including call close information, parts usage, and customer meter readings.
• Maintain a professional appearance, achieve a first call effectiveness of 75%, manage accurate parts inventory, and attend monthly team meetings.
• Complete administrative aspects of the job accurately and on time.
• Perform other duties as required to support Stargel Office Solutions.

Skills

Driver's license

Travel readiness

Customer communication

Physical fitness

Education

High School Diploma or GED

Job description

As an Entry Level Field Service Technician, you will be instrumental in ensuring the timely and cost-effective maintenance and repair of office product equipment. Your role supports high levels of customer satisfaction and provides valuable experience for career advancement.

What You’ll Be Doing

• Maximize equipment up-time through timely response, efficient repair, and selective customer training.
• Manage asset and resource utilization to achieve financial goals and create value for both Stargel and our customers.
• Communicate professionally with customers, field service, sales, management, and administration.
• Provide accurate feedback, including call close information, parts usage, and customer meter readings.
• Maintain a professional appearance, achieve a first call effectiveness of 75%, manage accurate parts inventory, and attend monthly team meetings.
• Complete administrative aspects of the job accurately and on time.
• Perform other duties as required to support Stargel Office Solutions.

Qualifications

• High School Diploma or GED required.
• Hands-on mechanical experience helpful but not required (e.g., low voltage machinery, hands-on technician, appliance repair, vehicle mechanics, AC/HVAC, computer repair).
• Willingness to learn about repair, service, or installation of office equipment (experience not required).
• Ability to lift 50 lbs and comfort with frequent bending, lifting, and reaching.
• Valid driver’s license, reliable vehicle, and auto insurance (mileage reimbursement provided).
• Able to travel within greater Austin area.
• Pay increase potential throughout first year based on performance.
• Health insurance beginning the first of the month after 60 days.
• Vacation: One week after first year, two weeks after second year, three weeks after fifth year.
• Five sick days per year (prorated first year).
• Laptop, iPhone, vacuum cleaner, and all supplies provided.
• Mileage and expense reimbursement.
• Field Technician training program.
• Long-term stability and growth opportunities.
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

About Stargel Office Solutions

Founded in 1987, Stargel Office Solutions has grown to over 100 employees and 6,000 clients. We are a comprehensive office technology partner offering managed IT services, managed print services, production print, document software, and digital signage. Our accomplishments reflect high-level service and dedicated employees who follow the core values of Stargel: Honesty/Integrity, Customer First, Professionalism, Competitive, and Passionate. Stargel is recognized as Houston’s largest independent office equipment dealer by the Houston Business Journal.