Field Service Technician

Atlas Copco Compressors LLC -North America Customer Center; Appleton (WI); On-site; USD 38,572 - 39,950; Full time

Benefits offered by this job

Flexible benefits plan including medical, dental, and vision.

Generous 401(k) retirement plan match.

Competitive paid time off and sick time.

Paid training.

Company vehicle and tools.

Job summary

A leading machinery service provider is seeking a Service Technician to deliver exceptional service remotely while traveling within a 1-2 hour radius of Appleton, WI. The successful candidate will have 1-2 years of technical experience and will troubleshoot and repair air compressors, providing excellent customer service. Competitive hourly wage from $28-$29, with flexible benefits including medical and generous retirement plans.

Qualifications

• 1-2 years of technical experience in mechanical, maintenance or electrical field.
• Ability to work independently with a customer-focused approach.
• Ability to lift up to 50 lbs and work in industrial environments.

Responsibilities

• Perform routine preventive service, troubleshoot and repair air compressors.
• Communicate with customers about services performed and options.
• Participate in a rotating 24/7/365 on-call pool.

Skills

Technical experience

Customer service

Mechanical understanding

Electrics and hydraulics knowledge

Ability to lift up to 50 lbs

Education

High School Diploma or equivalent

Tools

Basic required tools

Job description

Your role

To best serve our customers, we are increasing our presence within our field service area. This supports our mission in providing safe and high-quality service that is performed with great efficiency to our customers. As a Service Technician, you are an important part of this mission. You will be close to your customers and service our products to provide a great customer experience. You will report to the Service Manager.

• You will perform routine preventive service, troubleshoot and repair air compressors, air dryers (regenerative and refrigerated), drains, controllers, low pressure blowers
• You will set, install, and pipe compressor systems.
• You will display the ability to absorb a higher level of learning including VSD's, refrigeration, industrial networks, remote monitoring, and air audits.
• You will pressure wash and clean the customer's entire equipment pad including skids, coolers, concrete, tanks, etc.
• You will communicate with the customer and Service Manager regarding all services performed and clearly present all options for any required repairs, upgrades, or other customer needs
• You will completely fill out all service-related documentation to include service reports, start-up forms, warranty forms, oil sample forms, and parts return documents
• You will attend training at our Air Academy and train with Senior Service Technicians
• You will promote and practice proper safety procedures and correct use of personal protective equipment
• Provide a high level of customer service & respond to customer needs while working to satisfy customer expectations.
• You will participate in a rotating 24/7/365 on-call pool with other Technicians as scheduled by the Service Manager with travel to customer locations, including out-of-town and overnight travel & possible overnight travel depending on the assigned territory
• You will be subject to random drug testing.

To succeed, you will need

• You have 1-2 years of technical experience in the mechanical, maintenance, or electrical field. Experience with the maintenance, overhaul, and repair of a wide variety of industrial equipment, including electrical, hydraulics and/or pneumatics is preferred. Experience in HVAC a plus.
• You are able to work independently and complete tasks within assigned deadlines.
• You are customer-focused and take ownership of meeting the customer's needs.
• You can use computers to complete work orders, ordering parts and training.
• You can supply all basic required tools.
• You will participate in occasional travel to Rock Hill, SC for paid training.
• You are able to lift up to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling. You have a basic understanding of mechanics and electrical theory.
• You have the ability to use computers to complete work orders
• A High School Diploma or equivalent is required, certifications are a plus (EPA Certified)
• You have a valid driver's license and are fluent in English.

In return, we offer

• Attractive benefits Include:
  • Flexible benefits plan including medical, dental, and vision.
  • Generous 401(k) retirement plan match in addition to an automatic contribution.
  • Competitive paid time off and sick time.
  • Life & Disability insurance.
  • Paid training
  • Excellent paternal, adoption, and maternal leave.
  • Equipped with a company vehicle, laptop, cell phone and uniform.
  • $28- $29/hr. Salary based on knowledge, skills, and experience. Salary has been geographically adjusted based on cost-of-living factors. This position is overtime eligible and overtime begins after completing 8 work hours in a day.

Job location

Remote position.
This role is fully remote. You will be required to travel within a 1 - 2 hour radius surrounding Appleton, WI