Field Service Technician - Green Bay, WI

Brabazon; Green Bay (WI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Company van

Uniforms

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer match

Job summary

Brabazon in Green Bay, WI is seeking a full-time Field Service Technician to service on-site customer equipment and support the internal service team. You will diagnose issues, perform routine maintenance, and install air compressors, air dryers, pumps, and vacuum equipment to keep operations running smoothly.

The ideal candidate has strong mechanical and troubleshooting skills, excellent customer service, and the ability to travel overnight when required.

Qualifications

• High school diploma or GED required.
• Basic computer skills (Word, Excel, Outlook).
• Valid driver's license and willingness to travel overnight.
• Own basic tools; job-specific tooling provided or evaluated.

Responsibilities

• Respond to service/work order requests.
• Perform routine maintenance and repair of air compressors, air dryers, pumps, and vacuum equipment.
• Conduct diagnostic assessments.
• Assist Service Manager with quotes.
• Assist with training and SOP development.

Skills

Troubleshooting

Mechanical aptitude

Customer service

Time management

On-call readiness

Education

High School Diploma/GED

Tools

Pumps

Compressors

HVAC equipment

Pneumatic systems

Job description

Overview

Brabazon is looking for a full-time Field Service Technician out of our Green Bay, WI location.

You will be responsible for interacting with our external customers to provide excellent technical customer service and repair and interacting with the internal service team to keep the department running efficiently.

Responsibilities and expectations

• Want fulfilling work that allows you to provide customers with the results they need
• Have a talent for troubleshooting and a strong mechanical aptitude
• Are self-motivated, organized and punctual
• Enjoy working in a fast-paced environment with a strong focus on safety

Minimum Requirements

• High School Diploma/GED
• Basic computer skills (Microsoft Word, Excel, Outlook, and Internet)
• Possess and maintain a valid Driver’s License and be willing to occasionally travel overnight
• Willing and able to be on-call in rotation with other technicians
• Provide your own basic tools (job specific tools will be provided or evaluated upon request)

Physical Requirements

• Ability to regularly lift and/or move up to 50 pounds and occasionally up to 100 pounds
• Ability to work in various industrial environments with extremes in hot and cold temperatures
• Ability to withstand continuous walking, bending, reaching, climbing, and kneeling

You will be successful in this role if you

• Communicate professionally and courteously
• Have excellent customer service and time management skills
• Are adaptable and resourceful in finding solutions
• Maintain a high attention to detail and can multi-task and prioritize

Your daily work in this role will include

• Responding to customer service/work order requests
• Performing routine, preventive maintenance and repairs along with installation of air compressors, air dryers, pumps, and vacuum equipment
• Performing diagnostic assessments
• Assisting Service Manager with preparation of service quotes
• Assisting with training and developing new training programs
• Assisting with writing SOPs

As you progress in this role, there will be additional functions that provide opportunities for personal growth and development. Our goal is to provide a challenging and motivating work experience for all our team members. We offer a Good-to-Great Program for team members to develop their knowledge, skills and abilities and help them be successful.

At Brabazon, you are part of a family. Owned and operated by family since the beginning, we want to preserve that supportive family feel for everyone on the team. We value and care about our team members. We respect everyone’s need for work-life balance, because we too have important personal and family responsibilities. We strive to be owners who are down-to-earth and approachable. We work right alongside our team members, doing our part like everyone else so that we as a team can meet the needs of all the customers who are depending on us.

Our values

• Being a team of experts in our industry who always put the customer first
• Having a growth mindset, continually innovating and utilizing up-to-date technology
• Ensuring a friendly, respectful and safe work environment that emphasizes team collaboration

Benefits you will receive include company van, company provided uniforms, health, dental, vision, life and disability insurance, flexible spending account, PTO, holiday pay, and a 401(k) program with a 100% employer match on the first 3% and 50% match on the next 2%.

Additional requirements

• High School Diploma / GED equivalent is required; however, a 2 year technical degree or higher is preferred.
• Three (3)+ years of maintenance and repair experience is preferred to include mechanical, electrical, electronics, hydraulics, and pneumatics. HVAC, refrigeration, pipe fitting, PLC programming and welding are preferred but not required.
• Must have own basic tools; job specific tooling will be provided or evaluated upon request.
• Basic computer skills with Microsoft Word, Excel, and Outlook, and the Internet.
• Be self-motivated with excellent time management skills and strong customer service ability.
• Ability to work independently and as part of a team.
• Solid organizational skills with the ability to multi-task and be detail oriented.
• Possess and maintain a valid Driver’s License and be willing to travel overnight occasionally.
• Willing to work overtime during the week and on weekends when needed, or as job requires, with little notice and be on call for a week at a time, including holidays.
• Ability to communicate effectively in writing and verbally with people of various backgrounds.
• Previous experience with pumps, compressors, refrigeration, piping, and vacuum equipment is an asset but not required.

Physical Demands

• The employee must regularly lift and/or move up to 50 pounds, occasionally lift and/or move up to 100 pounds.
• Ability to work in varied industrial environments including extremes in hot and cold temperatures with continuous walking, bending, reaching, climbing, and kneeling.
• Must wear and use proper PPE at all times, in all applicable areas.