Field Service Technician

Atlas Copco Compressors LLC -North America Customer Center; Houston (TX); On-site; USD 39,950 - 49,593; Full time

Benefits offered by this job

Flexible benefits plan

Generous 401(k) plan match

Paid training

Life & Disability insurance

Company vehicle and equipment provided

Job summary

Atlas Copco Compressors LLC - North America Customer Center is seeking a Service Technician to improve customer service in Houston, Texas. This role involves performing routine preventive service, troubleshooting, and repairing air compressors. Candidates should possess technical skills, a customer-focused attitude, and the ability to work independently. The position offers remote work with required travel within a 1-2 hour radius around Houston.

Attractive benefits include a flexible benefits plan, a competitive salary ($29-$36/hr), and paid training opportunities. You'll also receive equipment like a company vehicle and a laptop.

Qualifications

• 1-2 years of technical experience in relevant fields preferred.
• Ability to lift up to 50 lbs and work in industrial environments.
• Fluency in English and valid driver's license required.

Responsibilities

• Perform routine preventive service and troubleshoot air compressors.
• Communicate service options to customers and complete documentation.
• Participate in a rotating on-call pool with travel to customer locations.

Skills

Technical experience in mechanical, maintenance, or electrical field

Customer service orientation

Independence in work

Computer proficiency

Education

High School Diploma or equivalent

EPA Certification (a plus)

Tools

Basic required tools

Job description

Your role

To best serve our customers, we are increasing our presence within our field service area. This supports our mission in providing safe and high-quality service that is performed with great efficiency to our customers. As a Service Technician, you are an important part of this mission. You will be close to your customers and service our products to provide a great customer experience. You will report to the Service Manager.

• You will perform routine preventive service, troubleshoot and repair air compressors, air dryers (regenerative and refrigerated), drains, controllers, low pressure blowers
• You will set, install, and pipe compressor systems.
• You will display the ability to absorb a higher level of learning including VSD's, refrigeration, industrial networks, remote monitoring, and air audits.
• You will pressure wash and clean the customer's entire equipment pad including skids, coolers, concrete, tanks, etc.
• You will communicate with the customer and Service Manager regarding all services performed and clearly present all options for any required repairs, upgrades, or other customer needs
• You will completely fill out all service-related documentation to include service reports, start-up forms, warranty forms, oil sample forms, and parts return documents
• You will attend training at our Air Academy and train with Senior Service Technicians
• You will promote and practice proper safety procedures and correct use of personal protective equipment
• Provide a high level of customer service & respond to customer needs while working to satisfy customer expectations.
• You will participate in a rotating 24/7/365 on-call pool with other Technicians as scheduled by the Service Manager with travel to customer locations, including out-of-town and overnight travel & possible overnight travel depending on the assigned territory
• You will be subject to random drug testing.
• Perform other duties as assigned

To succeed, you will need

• You have 1-2 years of technical experience in the mechanical, maintenance, or electrical field. Experience with the maintenance, overhaul, and repair of a wide variety of industrial equipment, including electrical, hydraulics and/or pneumatics is preferred. Experience in HVAC a plus.
• You are able to work independently and complete tasks within assigned deadlines.
• You are customer-focused and take ownership of meeting the customer's needs.
• You can use computers to complete work orders, ordering parts and training.
• You can supply all basic required tools.
• You will participate in occasional travel to Rock Hill, SC for paid training.
• You are able to lift up to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling. You have a basic understanding of mechanics and electrical theory.
• You have the ability to use computers to complete work orders
• A High School Diploma or equivalent is required, certifications are a plus (EPA Certified)
• You have a valid driver's license and are fluent in English.

In return, we offer

• Choose your career with us!
• Drive your Career, Explore Opportunities, Realize your Passion . . .
• Attractive benefits Include:
• • Flexible benefits plan including medical, dental, and vision.
  • Generous 401(k) retirement plan match in addition to an automatic contribution.
  • Competitive paid time off and sick time.
  • Life & Disability insurance.
  • Paid training
  • Excellent paternal, adoption, and maternal leave.
  • Equipped with a company vehicle, laptop, cell phone and uniform.
  • $29hr - $36hr. Salary based on knowledge, skills, and experience. Salary has been geographically adjusted based on cost-of-living factors. This position is overtime eligible and overtime begins after completing 8 work hours in a day.

Job location

Remote position. This role is fully remote. You will be required to travel within a 1 - 2 hour radius surrounding Houston, Texas.