Field Service Technician

Mazak Corporation; Anniston (AL); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Mazak Corporation is searching for a Field Service Technician to install CNC Lathes and Machining Centers, train customers, and perform warranty repairs. The role requires overnight travel primarily in the Anniston, AL area and offers a dynamic work environment with responsibilities extending from installation to troubleshooting and customer training.

Candidates should possess at least 3-7 years of field service experience and have relevant technical training. This position reports to the Southeast Technology Center in Suwanee, GA.

Qualifications

• 3-7 years of experience in Field Service.
• Ability to lift up to 50lbs on a repetitive daily basis.
• Heavier lifting in excess of 50lbs on a periodic basis.

Responsibilities

• Install machines and accessories at customer sites.
• Diagnose and repair mechanical, electrical and software problems.
• Train customers on the functions of the machines.
• Complete reports documenting installation and repairs.

Skills

Field Service experience

Ability to read/understand engineering drawings

PLC understanding

General computer skills

Strong problem-solving skills

Excellent writing and reporting skills

Strong people skills

Education

2-year technical training in electronics, mechanical, or machine tool assembly

High School Diploma

Job description

Description

Mazak Corporation is currently searching for a candidate who will install equipment, train customers, execute warranty repairs and provide after warranty service on CNC Lathes and Machining Centers. Field Service Technicians are assigned Regional responsibilities and operate directly from their residences. This position reports to the Southeast Technology Center in Suwanee, GA. Duties involve overnight travel from home to various customer facilities, located primarily in the Anniston, AL area.

Scope and Responsibilities

Essential duties include, but not limited to the following:

• Proactively attains a safe and healthy work environment for all employees
• Install machines and accessories at customer sites. Installation includes all necessary assembly, leveling, aligning, adjusting, calibrating and wiring of machines and accessories.
• Diagnose and repair mechanical, electrical and software problems on machines and accessories at customer sites.
• Test operation of machines and accessories after completing installation or repair
• Train customers on functions of the machines
• Learn new machines features and accessories as they become available
• Complete reports documenting installation, assessment of reported problem, repairs completed, parts installed
• Travel is required. Assignments will require overnight or multiple night stay.
• Utilize various test equipment for trouble shooting purpose, indicators, test bars, clamp force, gages, etc.

Education/Certification

• 2-year technical training in electronics, mechanical or machine tool assembly
• High School Diploma

Skills

• 3-7 years of experience in Field Service
• Read/understand engineering drawings
• Ability to work on own or in group while completing necessary tasks
• Ability to understand PLC
• HYD/Pneumatic circuits
• General computer skills
• Ability to lift up to 50lbs on a repetitive daily basis.
• Heavier lifting in excess of 50lbs on periodic basis
• Ability to problem solve depending on situation.
• Sound writing and reporting skills.
• Strong people skills.

EOE, including disability/vets

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.