Field Service Technical Specialist

Chart Industries, Inc.; Santa Clarita (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a highly skilled Field Service Technical Specialist to provide expert support for compressor and turbine equipment. This role involves remote and onsite assistance, ensuring customer satisfaction through technical guidance and performance verification. The ideal candidate will have extensive experience in rotational equipment and a degree in engineering. Join a dynamic team that values innovation and collaboration, where your expertise will help drive success in the field of compression and steam power generation.

Qualifications

• 10+ years of experience with compressors and steam turbines.
• Bachelor's degree in mechanical or electrical engineering or related fields.

Responsibilities

• Provide technical support to external customers in training and troubleshooting.
• Collaborate with Engineering to ensure product standards are met.

Skills

Compressors

Steam Turbines

Troubleshooting

Performance Verification

Process Controls

Root Cause Analysis

Cross-functional Teamwork

Education

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Electrical Engineering

Tools

PLC Programming

HMI Programming

Calibration Tools

Job description

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Location:

Work From Home, XX - Home Office, United States

Company:

Chart Industries

Role Overview:

The Rotating Equipment Specialist is a highly technical and experienced resource in compressor or turbine package components and the industry processes where the equipment is applied. Provides technical support to internal and external customers remotely and on site, focusing on driving customer satisfaction with compressor and turbine equipment to position the company as a trusted advisor in compression and steam power generation. This position reports to the Aftermarket Manager and is part of the Operations Department.

Responsibilities:

1. Provide remote and onsite support to external customers in training, troubleshooting, performance verification, and process controls.
2. Document and follow up on all customer technical requests.
3. Support internal customers with technical guidance on sales solutions, technical clarifications, product performance verification, and field service support.
4. Perform engineering functions for upgrade and service/maintenance contracts.
5. Collaborate with Engineering to ensure latest product standards are applied.
6. Maintain tools, test equipment, and calibration items.
7. Perform root cause analysis for complex incidents.
8. Engage in continuous education in compressors and steam turbines.
9. Review complex task plans, drawings, and installation schematics, providing guidance throughout tasks.

Qualifications:

• Bachelor’s degree or equivalent in mechanical or electrical engineering or related fields.
• Minimum 10 years' experience with compressors and/or steam turbines.
• Experience in wastewater treatment aeration and/or light gases compression.
• Minimum 10 years experience with rotational equipment.
• Willingness to travel up to 50% domestically and internationally.
• Ability to work in cross-functional and multicultural teams.

Preferred Skills and Knowledge:

• Knowledge of ASME PTC 10 testing standards.
• PLC and HMI programming skills (Allen Bradley, Siemens, or Modicon).
• Knowledge of German or Spanish languages is a plus.
• Steam turbine knowledge.

Additional Information:

Chart Industries is an equal opportunity employer. Candidates requiring accommodations during the application process should contact the HR department at 770-721-8838 or [e-mail].