Field Service & Technical Sales Engineer - Industrial Material Handling (Ash Systems)

ANDRITZ; Exton (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

ANDRITZ – Allen-Sherman-Hoff (ASH) is seeking a hands-on Field Service professional who blends field diagnostics, troubleshooting, and customer-facing business development to solve equipment challenges in power plants and industrial facilities.

You’ll travel ~50% to sites across the U.S., perform on-site diagnostics, support installation and commissioning, and build long-term relationships by delivering practical technical recommendations and training.

Qualifications

• Experience with industrial equipment, mechanical systems, or material handling systems.
• Strong customer-facing communication and problem-solving skills.
• Ability to work independently in field environments.

Responsibilities

• Field Service & Troubleshooting: perform on-site diagnostics and troubleshooting of ash handling and material handling systems.
• Support installation, startup, shutdowns, and commissioning activities.
• Evaluate existing systems and conduct multi-day site assessments to identify performance improvements.
• Customer-Facing & Relationship Building: work with plant operations, maintenance, and engineering teams; deliver technical recommendations and training.
• Build long-term customer relationships through hands-on support; be a trusted advisor for equipment and process challenges.
• Business Development & Growth: identify aftermarket service, upgrade, and parts opportunities; support proposals and scopes; partner with Sales, Engineering, and Aftermarket teams.

Skills

Field service

Troubleshooting

Customer facing

Business development

Job description

Work on Industrial Systems. Solve Real Problems. Build Customer Relationships.

At ANDRITZ – Allen-Sherman-Hoff (ASH), you’ll work directly inside power plants and industrial facilities, helping customers troubleshoot, optimize, and improve critical material handling systems that keep operations running.

This is a unique hybrid role that blends field service, technical problem solving, and customer-facing business development — ideal for someone who enjoys working hands‑on with equipment while also identifying opportunities to improve performance and grow business.

What You’ll Be Doing

Field Service & Troubleshooting

• Perform on‑site diagnostics and troubleshooting of ash handling and material handling systems
• Support installation, startup, shutdowns, and commissioning activities
• Evaluate existing systems (both ANDRITZ and competitor equipment)
• Conduct multi‑day site assessments to identify performance improvements

Customer‑Facing & Relationship Building

• Work directly with plant operations, maintenance, and engineering teams
• Deliver technical recommendations, system evaluations, and training
• Build long‑term customer relationships through hands‑on support
• Act as a trusted advisor in solving equipment and process challenges

Business Development & Growth

• Identify and develop aftermarket service, upgrade, and parts opportunities
• Support proposals, scopes, and solution development
• Partner closely with Sales, Engineering, and Aftermarket teams
• Help expand ASH’s reach into new industries and applications

This Role Is Ideal For Candidates With Backgrounds In

• Maintenance / Reliability Engineer (power plant or heavy industry)
• Mechanical Engineer with hands‑on troubleshooting experience
• Aftermarket, service, or equipment support roles
• Industrial equipment sales or technical service

What You Bring

• Experience working with industrial equipment, mechanical systems, or material handling systems
• Hands‑on experience with:
• troubleshooting
• maintenance
• commissioning or field service
• Strong customer‑facing communication and problem‑solving skills
• Ability to work independently in field environments
• Interest in combining technical expertise with business development

Experience in power generation, ash handling, material handling, or similar industries is a strong plus

Travel

• Travel approximately 50% to customer sites across the U.S.
• Travel is tied to hands‑on field work and direct customer engagement across a variety of industrial environments

Why Join ANDRITZ – Allen-Sherman-Hoff

• Work directly with real industrial equipment and real‑world challenges
• Build strong relationships with major industrial and power customers
• Grow your career in a role that blends technical expertise + business impact
• Be part of a global leader in material handling and process equipment solutions