Field Service Tech (North Central or Eastern Region)

ANDRITZ; North Carolina; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading industrial machinery company seeks a Field Service Tech to perform mechanical repairs, train technicians, and provide technical assistance at customer sites. This position requires full-time travel and a strong mechanical aptitude. Candidates should have experience with Andritz equipment, troubleshooting, and be able to lift at least 75 pounds. Join a team that values professional relationships and customer service.

Qualifications

• Mechanical and Process knowledge of Andritz manufactured equipment.
• Basic experience in maintenance environment, including troubleshooting.
• Ability to read and interpret engineering drawings and blueprints.

Responsibilities

• Perform mechanical service, installation checkout, and process startup.
• Prepare field service reports with relevant documentation.
• Advise customers on spare parts recommendations.

Skills

Good mechanical aptitude

Problem solving abilities

Use of hand tools

Conduct Handheld Vibration analysis

Education

Electromechanical Technology degree or trade school

Tools

Microsoft Windows

PLC programming knowledge (i.e. AB, Siemens S7)

Job description

Field Service Tech (North Central or Eastern Region)

Overview

Performs mechanical repair, process startup and customer training of Andritz supplied equipment located at customer facilities. Provides customer operational and mechanical technical assistance to existing installations. Train new company service technicians. Responsible for in house assembly and repair of new or secondhand equipment and rebuilds of customer owned equipment when not performing field service activities. Residence in the North Central or Eastern region near a major airport is required. Travel – full time as scheduled.

Responsibilities

• Confer with responsible technical personnel on proper implementation of field service activities.
• Verification of proper installation of Andritz supplied equipment using safe lifting/rigging practices.
• Manage, as well as hands-on field service execution of repairs while ensuring a timely flow of information and coordination of work that includes creative thinking.
• Perform as required, mechanical service, installation checkout and process startup.
• Prepare daily and weekly field service reports along with supporting pictures/documents used for billing purposes. Also required for future reference in reviewing historical data specific to the equipment and jobsite conditions.
• Assist and advise spare parts recommendations to customers relative to technical matters and critical on-hand parts.
• Assist in the promotion of spare parts and repair business.
• Current OSHA training and wears appropriate Personal Protection Equipment (PPE) as required for each specific jobsite.
• Travel – required full time as scheduled.

Qualifications

• Good mechanical aptitude.
• Mechanical and Process knowledge of different Andritz manufactured equipment.
• Computer Skills: Microsoft (Windows, Word, Excel).
• Problem solving abilities.
• Must be able to use most hand tools and have well developed mechanical aptitude.
• Must have ability to use precision measuring instruments and the ability to read and interpret engineering drawings and blueprints.
• Basic experience in maintenance environment to include troubleshooting, defining failure and corrective action plans during machine down situations.
• Conduct Handheld Vibration analysis - past experience a plus.
• Electromechanical Technology degree or trade school a plus.
• PLC programming experience and knowledge (i.e. AB, Siemens S7, Modicon Concept, GE Cimplicity, IFix, Wonderware).
• Seniority level: Mid-Senior level.
• Employment type: Full-time.
• Industry: Industrial Machinery Manufacturing and Machinery Manufacturing.

Physical Demands

• The physical demands of this position require the ability to walk, sit or stand for long periods of time.
• Must be physically able to lift a minimum of 75 pounds and have the dexterity to bend and stoop for long periods of time.
• Must be able to climb ladders and maintain balance on catwalks and platforms.
• Make visual inspections with precise hand and finger movements, with reasoning and problem-solving ability.

Relationships

• Maintain a professional and courteous manner during the performance of all duties with both internal employees and customers.
• Promotes and furthers Andritz’s goals through the development of good customer relationships.