Field Service & Technical Sales Engineer - Industrial Material Handling

ANDRITZ; Exton (PA); On-site; USD 75,000 - 110,000; Full time

Job summary

ANDRITZ Allen-Sherman-Hoff is a field-based role serving power plants and industrial facilities, combining hands-on equipment work with direct customer interaction and business development.

The position involves on-site diagnostics, installation support, system evaluations, and multi-day site assessments, with collaboration across Operations, Maintenance, and Engineering to deliver practical recommendations and training. Travel about 50% to sites across the U.S. is expected.

Responsibilities

• Perform on-site diagnostics and troubleshooting of ash handling and material handling systems
• Support installation, startup, shutdowns, and commissioning activities
• Evaluate existing systems (ANDRITZ and competitor equipment)
• Conduct multi-day site assessments to identify performance improvements
• Work directly with plant operations, maintenance, and engineering teams
• Deliver technical recommendations, system evaluations, and training
• Build long-term customer relationships through hands-on support
• Act as a trusted advisor in solving equipment and process challenges
• Identify and develop aftermarket service, upgrade, and parts opportunities
• Support technical proposals, scopes, and solution development
• Partner closely with Sales, Engineering, and Aftermarket teams
• Help expand ASH’s reach into new industries and applications

Job description

Work on Real Equipment. Solve Real Problems. Build Customer Relationships.

At ANDRITZ – Allen-Sherman-Hoff (ASH), you’ll work directly inside power plants and industrial facilities, helping customers troubleshoot, optimize, and improve critical material handling systems that keep operations running.

This is a hands-on, field-based role that blends technical problem solving, customer interaction, and business development—ideal for someone who enjoys working with equipment while identifying opportunities to improve performance and grow business.

What You’ll Do

Field Service & Troubleshooting

• Perform on-site diagnostics and troubleshooting of ash handling and material handling systems
• Support installation, startup, shutdowns, and commissioning activities
• Evaluate existing systems (ANDRITZ and competitor equipment)
• Conduct multi-day site assessments to identify performance improvements

Customer-Facing & Relationship Building

• Work directly with plant operations, maintenance, and engineering teams
• Deliver technical recommendations, system evaluations, and training
• Build long-term customer relationships through hands-on support
• Act as a trusted advisor in solving equipment and process challenges

Business Development & Growth

• Identify and develop aftermarket service, upgrade, and parts opportunities
• Support technical proposals, scopes, and solution development
• Partner closely with Sales, Engineering, and Aftermarket teams
• Help expand ASH’s reach into new industries and applications

What This Role Is Really Like

• You’ll spend time in the field at customer sites, not behind a desk
• You’ll work directly on industrial equipment and real-world system challenges
• You’ll be the bridge between technical problem solving and business growth
• Travel (~50%) is tied to hands-on work and meaningful customer engagement

Who This Role Is Built For

This role is ideal for individuals coming from:

• Maintenance / Reliability Engineer (power plant or heavy industry)
• Mechanical Engineer with hands-on troubleshooting experience
• Aftermarket, service, or equipment support roles
• Technical sales or service engineers in industrial environments

What You Bring

• Experience working with industrial equipment, mechanical systems, or material handling systems
• Hands-on experience with:
• Troubleshooting
• Maintenance
• Commissioning or field service
• Strong customer-facing communication and problem-solving skills
• Ability to work independently in field environments
• Interest in combining technical expertise with business development

Experience in power generation, ash handling, material handling, or heavy industrial environments is a strong plus

Travel

• Approximately 50% travel to customer sites across the U.S.
• Travel is tied directly to field service, troubleshooting, and customer engagement

Why ANDRITZ – Allen-Sherman-Hoff

• Work directly with real industrial equipment and operational challenges
• Build relationships with major power and industrial customers
• Grow into a role that combines technical expertise and business impact
• Be part of a global leader in material handling and process equipment solutions