Field Service Tech: Smart Locker Install & Repair - Seattle

Quadient

Seattle (WA)

Hybrid

USD 55,000 - 75,000

Full time

14 days+

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Hybrid work model

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Employee assistance program

Job summary

Quadient in Seattle is seeking a Field Service Technician to install, service, and upgrade smart locker equipment at customer sites, traveling as needed. You will diagnose issues, provide effective solutions, train customers on operation and maintenance, and manage service tools and spare parts.

Strong communication and documentation are essential in this hands-on role. Flexible to hybrid work arrangements; you will be part of a proactive team delivering secure, reliable automation solutions and

Qualifications

1-2 years in electrical/mechanical installation and repair.
1-2 years of customer service experience with strong communication skills.
Ability to diagnose, repair equipment, and solve problems independently.
Willingness to travel up to 100% to customer sites, with a valid driver’s license and clean driving record.
Capable of lifting or moving 55 lbs with or without accommodation.

Responsibilities

Install, service, or upgrade equipment onsite at customer locations.
Diagnose and troubleshoot technical issues, providing effective solutions.
Collaborate with customers to understand requirements and offer technical recommendations.
Provide training and guidance on product operation and maintenance.
Perform routine maintenance and manage stock of replacement parts.
Document technical issues for escalation and evaluate customer needs for additional products or services.