Field Service Tech: Optometry Equipment & Training

Luxottica; City of Syracuse (NY); On-site; USD 62,000 - 77,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Job summary

EssilorLuxottica is seeking a Field Service Technician to travel to customer locations to install, train, and service optometry equipment. You will calibrate, repair, and install devices, while providing direct support to customers and coordinating field service calls.

The role requires IT/network knowledge, a DEC in electromechanical or electronics, and willingness to travel up to 80–90%. Benefits and a competitive pay range are provided.

Qualifications

• DEC in electromechanical or electronics (optical knowledge is an asset).
• Minimum 2 years of experience in technical services.
• Network and IT knowledge.
• Basic knowledge of the Windows Office suite.
• Valid driving license in the province of employment/location.
• Ability to lift or move equipment, with assistance, weighing 70 to 100+ pounds.
• Frequent travelling required with some overnight stays, travel 80-90%, locally and across a multi-province territory.

Responsibilities

• Travel to customer locations to perform equipment installations, training, and service.
• Repair, calibrate and install equipment at the client’s business site.
• Communicate directly with customers on product use.
• Manage customer equipment problems and requests for replacing defective parts.
• Provide telephone technical support to clients, technicians and sales representatives.
• Train clients on how to use the equipment.
• Coordinate and schedule workshop and field service calls using the ERP internal system.

Skills

Network & IT knowledge

Windows Office

Interpersonal skills

Training others

Education

DEC in electromechanical or electronics

Job description

EssilorLuxottica is seeking a Field Service Technician to travel to customer locations to install, train, and service optometry equipment. You will calibrate, repair, and install devices, while providing direct support to customers and coordinating field service calls.

The role requires IT/network knowledge, a DEC in electromechanical or electronics, and willingness to travel up to 80–90%. Benefits and a competitive pay range are provided.