Field Service Tech: Install, Troubleshoot & On-Site Support

Nidec Motor Corporation; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Nidec Motor Corporation is seeking a Field Service Technician based in New York to provide comprehensive technical support ensuring our products run efficiently.

The ideal candidate will have a technical background, strong analytical skills, and excellent communication abilities. Responsibilities include installing and troubleshooting products, responding to inquiries, performing maintenance, and collaborating with sales and engineering teams.

Qualifications

• Experience in a technical, electrical or mechanical field.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and travel as needed.

Responsibilities

• Install, configure, and troubleshoot our products on-site or remotely.
• Respond to customer inquiries and provide technical support via phone, email, or in-person.
• Perform regular maintenance and upgrades on our products.
• Collaborate with sales and engineering teams to identify and resolve customer issues.
• Create and maintain technical documentation and service manuals.

Skills

Technical experience

Analytical skills

Communication skills

Customer service skills

Job description

Nidec Motor Corporation is seeking a Field Service Technician based in New York to provide comprehensive technical support ensuring our products run efficiently.

The ideal candidate will have a technical background, strong analytical skills, and excellent communication abilities. Responsibilities include installing and troubleshooting products, responding to inquiries, performing maintenance, and collaborating with sales and engineering teams.