Field ServiceTechnician

Nidec Motor Corporation; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Nidec Motor Corporation is seeking a Field Service Technician based in New York to provide comprehensive technical support ensuring our products run efficiently.

The ideal candidate will have a technical background, strong analytical skills, and excellent communication abilities. Responsibilities include installing and troubleshooting products, responding to inquiries, performing maintenance, and collaborating with sales and engineering teams.

Qualifications

• Experience in a technical, electrical or mechanical field.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and travel as needed.

Responsibilities

• Install, configure, and troubleshoot our products on-site or remotely.
• Respond to customer inquiries and provide technical support via phone, email, or in-person.
• Perform regular maintenance and upgrades on our products.
• Collaborate with sales and engineering teams to identify and resolve customer issues.
• Create and maintain technical documentation and service manuals.

Skills

Technical experience

Analytical skills

Communication skills

Customer service skills

Job description

Job Summary

Field Service Technician responsible for providing comprehensive technical support to clients ensuring products run efficiently. Requires excellent communication, problem‑solving, and deep product knowledge.

Responsibilities

• Install, configure, and troubleshoot our products on‑site or remotely.
• Respond to customer inquiries and provide technical support via phone, email, or in‑person.
• Perform regular maintenance and upgrades on our products.
• Collaborate with sales and engineering teams to identify and resolve customer issues.
• Create and maintain technical documentation and service manuals.

Organizational Impact

• Works to achieve operational, functional, and/or business targets within team with major impact on departmental or job family results, using extensive technical principles.
• Seasoned technical contributor; works under limited supervision.
• Works independently on a wide range of moderately complex projects and may be responsible for entire projects or processes within team.
• May contribute to the development of goals and planning efforts for the department.

Requirements

• Experience in a technical, electrical or mechanical field.
• Strong analytical and problem‑solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and travel as needed.

Equal Employment Opportunity and Affiant Action

Nidec is an Equal Employment Opportunity (EEO) and affirmative action employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf