Field ServiceTechnician

Nidec Corporation; New York (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

A leading technology company is looking for a Field Service Technician to provide technical support and ensure product efficiency. The successful candidate will install, troubleshoot, and maintain products, collaborating with sales and engineering teams. Excellent communication and problem-solving skills are essential. This role requires the ability to work independently and the willingness to travel as needed. Full-time position based in New York, with a focus on customer satisfaction.

Qualifications

• Experience in a technical, electrical or mechanical field.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to travel as needed.

Responsibilities

• Install, configure, and troubleshoot our products on-site or remotely.
• Respond to customer inquiries and provide technical support.
• Perform regular maintenance and upgrades on our products.
• Collaborate with sales and engineering teams to resolve customer issues.
• Create and maintain technical documentation and service manuals.

Skills

Technical proficiency

Communication skills

Problem-solving skills

Analytical thinking

Customer service

Travel readiness

Job description

Field ServiceTechnician page is loaded## Field ServiceTechnicianlocations: North America/USA/New York/Flushing, NYtime type: Full timeposted on: Posted Todayjob requisition id: R0014597We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.**Job Summary****Job Description**The Field Service Technician is responsible for providing comprehensive technical support to our clients and ensuring that our products are running efficiently. This role requires excellent communication and problem-solving skills, as well as a deep understanding of technology and company products. Responsibilities: Install, configure, and troubleshoot our products on-site or remotely in office Respond to customer inquiries and provide technical support via phone, email, or in-person Perform regular maintenance and upgrades on our products Collaborate with sales and engineering teams to identify and resolve customer issues Create and maintain technical documentation and service manualsOrganizational Impact* Works to achieve operational, functional, and/or business targets within team with major impact on departmental or job family results, using extensive technical principles* Seasoned technical contributor; works under limited supervision* Works independently on a wide range of moderately complex projects and may be responsible for entire projects or processes within team* May contribute to the development of goals and planning efforts for the departmentRequirements: Experience in a technical, electrical or mechanical field Strong analytical and problem-solving skills Excellent communication and customer service skills Ability to work independently and travel as needed**Additional Job Details****Equal Employment Opportunity and Affirmative Action at Nidec** Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc\_self\_print\_poster.pdf**Work Shift Schedule****No Soliciting**Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.