Field Service Tech — Indigo Printing Equipment (75% Travel)

Hewlett Packard Co.; Ohio; On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave

Paid holidays

Paid time off

Job summary

HP Indigo Field Service Technician in Ohio provides direct post-sales technical support to end users and authorized service providers, addressing hardware and software issues both on-site and remotely. You will use proactive monitoring to prevent problems and improve customer satisfaction.

Responsibilities include documenting work orders and inventory, collaborating across teams to standardize global processes, and ensuring data confidentiality while delivering high-quality service with minimal

Qualifications

• High School Diploma or GED or equivalent work experience.
• Typically 4–6 years of related work experience, preferably with HP products in customer base, account management, or on-site support.

Responsibilities

• Provide direct post-sales technical support for end users and authorized service providers.
• Lead on-site and remote issue resolution across hardware and software platforms.
• Utilize proactive monitoring to prevent problems and enhance customer experience.
• Maintain accurate documentation on work orders, software, inventory, and processes.
• Collaborate with teams to improve operations and standardize processes globally.

Skills

Field service

Customer support

On-site service

Troubleshooting

Preventive maintenance

Electrical engineering

Education

High school diploma

Job description

HP Indigo Field Service Technician in Ohio provides direct post-sales technical support to end users and authorized service providers, addressing hardware and software issues both on-site and remotely. You will use proactive monitoring to prevent problems and improve customer satisfaction.

Responsibilities include documenting work orders and inventory, collaborating across teams to standardize global processes, and ensuring data confidentiality while delivering high-quality service with minimal