Printing Equipment Field Service Pro (Travel 75%)

HP; United States; On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies, including

4-12 weeks fully paid parental leave

13 paid holidays

15 days paid time off (US benefits)

Job summary

HP is seeking a Senior Technical Support Specialist to lead end-user and service-provider support, leveraging proactive monitoring to prevent issues and ensure high customer satisfaction. This role requires collaboration across remote and local accounts, maintaining documentation and confidentiality while driving process improvements.

The role emphasizes post-sales service delivery, cross-functional teamwork, and adherence to standards with minimal supervision.

Qualifications

• 4–6 years of related work experience in HP products or customer support.
• Experience with on-site, mission-critical systems or customer account management.
• Proven ability to maintain data confidentiality.

Responsibilities

• Maintain high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
• Addresses and manages customer-relations issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
• Provides comprehensive software services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems.
• Leads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and software platforms.
• Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences.
• Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
• Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
• Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
• Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
• Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.

Skills

Automation

Chemistry

Commissioning

Customer Relationship Management

Customer Support

Electrical Engineering

Electromechanics

Electronics

Environment Health And Safety

Field Service Management

Hand Tools

Key Performance Indicators (KPIs)

Operating Systems

Preventive Maintenance

Process Improvement

Safety Standards

Technical Services

Technical Support

Technical Training

Test Equipment

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Education

High School Diploma / GED

Job description

HP is seeking a Senior Technical Support Specialist to lead end-user and service-provider support, leveraging proactive monitoring to prevent issues and ensure high customer satisfaction. This role requires collaboration across remote and local accounts, maintaining documentation and confidentiality while driving process improvements.

The role emphasizes post-sales service delivery, cross-functional teamwork, and adherence to standards with minimal supervision.